Role description
Senior Technical Account Manager
Insticator- Join the COOL company as Senior Account Manager, guiding publisher partnerships from onboarding to growth
- Drive retention, strategic monetization, and cross‑team impact in AI-powered advertising
- The COOL company is seeking a proactive and strategic Sr. Technical Account Manager to join our Publisher Success Team, responsible for managing and growing key partnerships
- This role is central to driving partner satisfaction, optimizing performance, and ensuring seamless onboarding, integration, and retention of publishers
- As an Account Manager, you’ll be the primary point of contact for assigned accounts—guiding partners through setup, troubleshooting, strategy, reporting, and day-to-day communication
- You will collaborate cross-functionally with internal teams (Ad Ops, Tech, Finance, Product, and Sales) to deliver a smooth and impactful experience throughout the publisher lifecycle
- Serve as the primary technical and strategic account owner for a portfolio of publisher and platform partners, driving partner success, revenue growth, retention, and long-term relationships
- Own the end-to-end partner lifecycle, including onboarding, technical integrations, implementation, QA, launch, troubleshooting, and ongoing optimization
- Act as the bridge between partners and internal teams to ensure seamless integrations, reporting, resolve technical issues, and improve account performance
- Provide strategic guidance on monetization opportunities and growth
- Analyze partner performance metrics, identify optimization opportunities, and proactively recommend strategies to improve revenue and overall performance
- Act as the liaison between partners and internal stakeholders to ensure smooth communication and issue resolution
- Support partners with reporting, analytics, and performance insights by translating complex data into actionable recommendations and quarterly business reviews
- Identify expansion opportunities and upsell additional products, integrations, and monetization solutions based on partner goals and business needs
- Maintain thorough documentation for onboarding processes, partner status, and account plans
- Track and support revenue growth by collaborating with the Demand, Sales, and Ad Ops teams
Benefits
- Health, Dental and Vision Insurance
- Annual Performance Bonus
- Paid Time Off
- Company Holidays
- Flexible work schedule
- 401k- 4-6 years of experience in Technical Account Management, Account Management, Partner Success, Ad Operations, or a similar client-facing role within the digital advertising / Ad Tech ecosystem
- Exceptional communication (verbal and written) and interpersonal skills—able to communicate effectively with both technical and non-technical stakeholders
- Ability to understand technical integrations and collaborate effectively with other departments
- Comfortable working independently in a fast-paced, remote-first environment
- Strong understanding of the programmatic advertising landscape, and Hands-on familiarity with ad tech concepts
- Excellent project management skills; highly organized with the ability to juggle multiple priorities and stakeholders
- Data-driven mindset with the ability to analyze and interpret performance metrics
- A team player with a proactive, problem-solving approach and high attention to detail
- Bonus points for experience with CTV/App monetization, Supply-side tech, etc
- Bachelor’s degree or equivalent
- Additional certifications in Digital Marketing, Ad Tech, or Programmatic Advertising are a plus
- Curious, research-minded, data-informed
- Creative confidence
- Proactive communicator
- Collaborative mindset and great teamwork skills
- Skilled at receiving and providing direct feedback
- Must have a player/coach mentality, willing to both execute and lead
- Thrives in a start-up culture
- Entrepreneurial & adaptable; great learning skills
- Must be able to work primarily between the hours of 9:30 AM - 6:30 PM ET
- Able to search for possible solutions and apply them
- Ability to juggle multiple projects concurrently and set and meet deadlines
- A sense of humor and a love of online culture