Technical Energy Manager

About the job

Cortex is a B2B company on a mission to help accelerate the energy transition within Commercial Real estate. We offer real estate a tech-enabled suite of services to drive capital investment planning, optimize operations, and improve the energy performance of assets. The Technical Account Manager will be responsible for strategic client experience for our deployed services, which currently include building optimization software, strategic energy advisory solutions, asset modernization projects and utility bill management. The Cortex Technical Customer Success team works directly with our customers to define outcomes and deliver value through adoption of our technology-enabled building services and solutions.

We are growing rapidly and looking for a Technical Account Manager (TAM) with a customer-first mentality that understands the value of cultivating relationships with our customers to drive business outcomes. You will engage with key decision-makers to drive product adoption and customer retention. You will work closely with our Account Executives to manage the customer relationship and will support clients with our product’s technical aspects. Experience in engineering, property management, commercial buildings, and/or commercial real estate property tech is highly required.

Key Responsibilities include:

Advisory and Strategic Engagement

• Drive product adoption through direct engagement with customers and their vendors. This will include communicating with chief building engineers and maintenance staff, facilities managers, third-party controls vendors and engineering firms, and other relevant parties.
• Cultivate opportunities to connect clients to the value unlocked through software and services to solve technical challenges in commercial real estate buildings.
• Provide technical support to Cortex customers post-sale through strong relationships and expert product knowledge to ensure customer success.

Educate & Innovate

• Serve as domain expert for both external customers and internal parties supporting strategic development of accounts, achievement of building performance standards objectives and value-based relationship development.
• Employ domain expertise as well as product and customer knowledge to inform Cortex product strategy.
• Educate customers on industry best practices and strategies to improve building operations while improving asset performance of building from cost, capital and carbon orientation.

Onboarding & Results

• Coordinate and support the customer onboarding process and deep client engagement to understand their objectives and support achievement of those goals through adoption, activation and engagement.
• Provide reporting to key decision-makers to communicate the efficacy and value of the product.
• Document ongoing client engagement milestones and impact for Account Executive and reporting frameworks.

Technical Sales & Solutioning Support

• Perform technical reviews of potential customer buildings to support meaningful impact of Cortex software solutions and qualify potential expansions

Qualifications:

• Bachelor’s Degree (BA/BS) in engineering, computer science, business, or related field
• 5+ years of relevant customer-facing experience managing multiple accounts
• Technical competency in one or more of the following areas: building mechanical systems, energy management, energy consulting
• General knowledge in commercial office, property management, or facility management
• Ability to travel to meet with current and potential customers (<= 25% travel)
• Ability to sit for extended periods of time

Preferred Qualifications:

• Experience in environmental sustainability in commercial real estate
• Experience in technical support and sales
• Experience with a SaaS model business or high-growth startup
• Certified Energy Manager (CEM) accreditation

Benefits:

• Competitive compensation and equity
• Medical, Dental, Vision plus online mental health counseling through Talkspace
• Access to Health Spending Account and Flexible Spending Account
• Commuter benefits
• Access to 401k plan
• 10 paid holidays plus unlimited paid time off

Cortex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $120,000.00 - $150,209.05 per year

Ability to Commute:

• New York, NY (Required)
• Boston, MA

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in New York, NY 10022 or Boston, MA 02108

Pay: $120,000.00 - $150,200.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid parental leave
• Paid time off
• Vision insurance

Application Question(s):

• Do you have technical experience in building mechanical systems, energy management, or energy consulting? Please provide a brief summary. (This is a requirement, if you do not have experience in any of these areas you will not be considered further for the position).

Location:

• New York, NY (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: Remote