National Account Manager

ToolBelt

Account Manager

Full-Time  |  Remote

Connect. Build. Revolutionize.

Ready to help redefine skilled labor hiring? We’re seeking a driven Account Manager who knows that the deal doesn’t end when the contract is signed. It’s just getting started. In this role, you’ll own a portfolio of customer relationships and turn them into long-term partnerships that grow with ToolBelt.

You’ll sit at the intersection of account management and sales, serving as the trusted advisor your customers rely on while uncovering and closing new revenue opportunities within your book of business. You won’t just keep accounts happy; you’ll help them succeed, expand their footprint with us, and become champions of our platform.

Core Responsibilities

• Own and manage a portfolio of 10–20 accounts, serving as the primary point of contact throughout the customer lifecycle
• Drive post-sale revenue growth by identifying upsell, cross-sell, and expansion opportunities, then closing them
• Build and nurture relationships with key stakeholders and decision-makers within each account
• Own renewals and proactively reduce churn by ensuring customers realize ongoing value from the platform
• Develop account plans that map customer goals to ToolBelt solutions and revenue opportunities
• Conduct regular check-ins, business reviews, and strategic conversations to deepen partnerships
• Negotiate contract renewals, pricing, and terms in partnership with Sales leadership
• Serve as the voice of the customer internally, advocating for their needs with product and engineering

Sales & Revenue Growth

• Approach every account with a growth mindset: continuously selling the value of ToolBelt beyond the initial sale
• Hit and exceed expansion and retention targets within your assigned accounts
• Partner with the sales team on handoffs to ensure a seamless transition from new business to ongoing account management

Product & Team Collaboration

• Collaborate with sales, product, customer success, and leadership to deliver a seamless customer experience
• Use a CRM (e.g., Salesforce, HubSpot) to track account activity, document interactions, and manage your pipeline
• Share customer insights and feedback to inform product direction and the company roadmap
• Partner with onboarding and support teams to ensure customers get value quickly and consistently

What We’re Looking For

We’re looking for a motivated, high-achieving Account Manager with:

• 3–5 years of professional experience in SaaS Account Management
• A proven sales background, with demonstrated success growing revenue within existing accounts
• Track record of managing a portfolio of multiple accounts (10–20) simultaneously
• Strong relationship-building skills with the ability to engage key stakeholders and decision-makers
• Comfort selling post-sale by identifying expansion opportunities and closing upsells and renewals
• Experience owning renewals, reducing churn, and hitting retention and growth targets
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and account management tools
• Excellent communication, negotiation, and presentation skills in a remote, distributed team setting
• Strong organizational skills and the ability to manage your own workflow across many accounts
• Experience and enthusiasm for working in a fast-paced startup environment

Our Account Manager Might Also Have

• Experience selling into retail, home improvement, or skilled-trade industries
• Background working in a high-growth or early-stage SaaS company

Why ToolBelt?

We’re not just any marketplace; we’re the
#1 marketplace for residential skilled labor.

Our free, easy-to-use platform puts opportunity at contractors' fingertips, cutting through the complexity of labor hiring. We connect America's largest retailers and home improvement companies with skilled laborers who need consistent, reliable work in their communities. And we do it by harnessing AI to build smarter, more intuitive products that transform how skilled laborers find work. Simple. Powerful. Transformative.

Your Skills, Our Platform, Real Opportunities

, powered by ToolBelt. Learn more about us:
https://toolbelt.work/

What’s In It For You

• Growth Trajectory:

  Ride the rocket of our rapid expansion with opportunities to advance your career.

• Wellness Covered:

  Comprehensive health package including medical, dental, and vision.

• Earning Potential:

  Competitive base salary plus commission that rewards you for growing your accounts.

• Excellence Rewarded:

  Top performers join exclusive team adventures and events.

At ToolBelt, we believe diverse teams build stronger communities. We’re proud to be an equal opportunity employer welcoming all qualified candidates.