Role description
Customer Success Lead
RabotAbout Rabot
At Rabot, we're revolutionizing fulfillment with Vision AI. We empower brands and 3PLs to achieve 100% order accuracy, slash costs, and boost productivity by 25%. Backed by top Bay Area VCs and advised by industry giants, we work with Fortune 100 companies and SMBs alike. Join us in transforming the future of fulfillment!
Role Overview
Position: Customer Success Manager
Location: US Remote
Experience: 5+ years in Customer Success, Support, or Sales
Key Responsibilities
Act as the primary point of contact for customers, ensuring their satisfaction and success
Guide new customers through the onboarding process, ensuring effective product usage
Identify and execute upsell and cross-sell opportunities that align with customer needs
Track and manage customer renewals to maintain and grow our customer base
Gather and analyze customer feedback to improve our services and identify growth opportunities
Collaborate with sales and product teams to enhance the customer experience
Willing to travel and participate in system installations.
Ideal Candidate
Proven experience in Customer Success, Support, or Sales roles
Strong communication and relationship-building skills
Analytical mindset with the ability to identify upsell opportunities
High emotional intelligence and empathy
Proficiency with CRM software and willingness to learn new systems
Passion for technology and interest in the supply chain/fulfillment industry
What We Offer
Competitive salary and performance-based bonuses
Comprehensive health benefits
Stock options for long-term growth potential
Professional development opportunities
Chance to make a significant impact in a high-growth startup