Technical Account Manager (Mechanical Engineer)

About Leo AI:

Leo AI is building the AI engineer for physical product development. Our platform sits inside the CAD environment engineers already use and helps them design faster, source smarter, and stop repeating the same expensive mistakes. We work with industrial machinery manufacturers, aerospace and defense organizations, and hardware teams building real products that ship.

About the role:

We are looking for a Senior Mechanical Engineer to join us as our Technical Customer Success Engineer. This is a chance to be part of the future of AI for engineering, at the very moment it is taking shape. You will be the engineering face of Leo AI: the person who understands how large engineering organizations actually work, speaks their language, and shows them how AI can change the way they design and build. If you want to see your work change how real engineers work, in front of real customers around the world, this is your opportunity.

This is a hands-on, customer-facing role. You will run onboarding and technical workshops, support deployments at customer sites, present to engineering leadership, and bring what you learn back to our product and R&D teams. You will travel frequently to customer sites.

The role suits a senior engineer who has lived inside established, process-heavy engineering companies and wants to move to the other side of the table: helping those companies adopt a new way of working.

What you will do:

• Own the entire relationship with customer engineering teams from onboarding through expansion
• Lead onboarding sessions, technical workshops, and training for mechanical engineers and their managers, on-site and remotely
• Present Leo AI to engineering leadership and translate customer design workflows into how Leo is deployed and used
• Act as the first line of support: understand real engineering problems, reproduce them, and work with R&D to resolve them
• Gather product feedback from the field and turn it into clear, prioritized input for the product team
• Build demos, playbooks, and reference material based on real customer use cases
• Travel regularly to customer sites (expect significant travel)

What we are looking for:

• B.Sc. or higher in Mechanical Engineering - MUST
• At least 4 years of hands-on mechanical engineering experience, with a meaningful part of it spent in design and development work, not only documentation or drafting
• Experience in at least one large, established engineering organization, including working within its processes, approvals, and bureaucracy
• Customer-facing experience, and genuine comfort presenting to and leading discussions with senior engineers and managers
• Willingness and ability to travel on a regular basis
• Independent and responsible: you own outcomes, manage your own schedule, and need little direction
• Business-oriented: you recognize opportunities for growth and expansion within customer accounts and know how to turn them into real results

Nice to have:

• Diverse background: experience across different engineering companies
• Experience with a wide variety of CAD and PLM tools used in large engineering organizations (SolidWorks, NX, CATIA, Creo, Teamcenter, Windchill, etc.)
• Prior experience in a customer success, application engineering, field engineering, or solutions engineering role at a B2B software company