Technical Support Agent with ConnectWise/Halo knowledge

Are you tech-savvy, customer-focused, and ready to help businesses thrive?

Gozynta is looking for someone who loves solving problems, helping people, and guiding clients through setup and configuration to join our team as a Technical Support Agent. If you’re ready to use your skills to make a real impact, we want to hear from you!

Who We Are:

At Gozynta, we help MSPs run more smoothly by simplifying their tools and processes. Our team embodies the values of Empathy, Directness, Growth, and Excellence, making every customer experience not just a solution but an opportunity to connect and grow. Our motto? “Operating an MSP can suck—we’re here to make it suck less.”

What You’ll Do:

• Support Customers: Be the friendly and knowledgeable guide customers rely on to solve problems and navigate their tools.
• Assist with Setup: Help customers configure and optimize tools like ConnectWise PSA and HaloPSA, ensuring they get the most out of these platforms.
• Troubleshoot Issues: Dive into technical challenges to find solutions, leveraging your expertise in PSA tools and integrations.
• Document Solutions: Maintain detailed records of support cases and contribute to the knowledge base, empowering both customers and the team.
• Collaborate and Improve: Work with customers and teammates to identify common challenges and contribute to ongoing process improvements.

What We’re Looking For:

• 2+ years of experience administering, configuring, and optimizing ConnectWise PSA and/or Halo PSA
• Experience supporting business software applications in an MSP environment
• Familiarity with industry-standard MSP tools and integrations
• Experience creating knowledge base articles, documentation, or process guides
• Strong troubleshooting, critical thinking, and problem-solving abilities, with excellent written and verbal communication skills
• Dedicated home office and reliable high-speed internet connection
• Ability to work independently in a remote environment from Monday through Friday, 9:00 am to 5:30 pm in your time zone
• ITL4 Foundations certification

Who Will Succeed:

You’re the kind of person who loves helping others and thrives on solving puzzles. You’re not just a problem-solver—you’re a guide, teacher, and advocate for customers. Whether it’s a tricky setup process or a frustrated user, you handle every interaction with patience, professionalism, and a desire to make things better.

Why Join Us?

• Pay: $60,000-$75,000 annually, based on experience.
• Benefits: Medical, dental, vision, and 401(k) with employer match.
• Work-life Balance: Paid time off and a flexible remote work setup.
• Opportunities for Growth: Learn, develop, and grow alongside a team that values your success.
• Culture: Be part of a team that takes pride in making a difference and knows how to have fun while doing it.

Ready to Grow with Gozynta?

If this sounds like your dream job, apply today! Let’s make running a business suck less—together.

Equal Opportunity Employer Statement:

Gozynta is an equal-opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws. We believe that diverse perspectives strengthen our team and encourage candidates of all backgrounds to apply.

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Associate (Required)

Experience:

• ConnectWise PSA and/or Halo PSA: 2 years (Required)
• supporting software applications in an MSP environment: 2 years (Required)

License/Certification:

• ITL4 Foundations certification (Required)

Work Location: Remote