Service Manager

Job description:

Digital Home Systems is seeking a talented and self-motivated Programmer / Service Manager to join our growing team. We specialize in luxury home automation, integrating cutting-edge systems such as Control4, Lutron, and Savant for high-end residential clients.

The ideal candidate is a problem-solver who thrives in a fast-paced environment, is comfortable managing client relationships, and has strong technical and programming skills within the smart home industry.

Key Responsibilities

• Program, configure, and troubleshoot home automation systems (Control4, Lutron, Savant).
• Manage and execute system updates, network configurations, and remote support tasks.
• Coordinate service calls, client requests, and emergency support as needed.
• Collaborate with field technicians and project managers to ensure smooth project delivery.
• Provide exceptional customer service and communicate technical details clearly to clients.
• Be available for 
  nights and weekends
   as needed for remote or onsite emergencies.

Qualifications

• 2+ years of experience with at least one major automation platform (Control4, Lutron, Crestron, or Savant).
• Experience or familiarity with other automation platforms is a strong plus.
• Lutron HomeWorks Programming experience preferred
• Strong understanding of networking fundamentals, routers, switches, and IP configuration.
• IT background or experience with system integrations is a plus but not required.
• Excellent troubleshooting, multitasking, and time-management skills.
• Strong communication skills with a client-focused mindset.

Why Join Us

• Work on luxury-level residential projects with a passionate and skilled team.
• Opportunity to grow into a senior leadership role as our company expands.
• Competitive compensation based on experience.
• If you’re ready to take on a key role where technical skill meets service excellence, we’d love to hear from you.

What We Offer:

• Family-Oriented Culture:
   Join a supportive team that values collaboration, growth, and work-life balance.
• Health Insurance:
   Comprehensive coverage for peace of mind.
• Paid Time Off:
   15 days of PTO per year to recharge and enjoy life outside of work.
• Paid Holidays:
   Celebrate 10 general holidays with your loved ones, worry-free.
• Full-Time Stability:
   A reliable 40-hour workweek with opportunities to grow within the company.

What We’re Looking For:

• Experience programming and servicing 
  Control4, Lutron, Crestron or Savant systems
• Strong troubleshooting, organizational, and multitasking skills.
• Ability to communicate clearly with both technical staff and high-end residential clients.
• A proactive, solutions-oriented attitude with a passion for smart home technology.
• Willingness to work flexible hours, including 
  nights and weekends
  , as needed for remote or onsite emergencies.

Apply Today: Send your resume and a brief introduction to lina@digitalhomesystems.com