Account Manager

Company Description
VOZZI is a SMS-focused technology company transforming how brands communicate with their audiences through text messaging. Trusted across the Sports & Entertainment industry, VOZZI offers an all-in-one texting solution that helps organizations modernize fan engagement and create more meaningful interactions. By enabling real-time, personalized communication, VOZZI supports brands in driving higher engagement and loyalty. The platform is designed to boost revenue via text while delivering an efficient, data-informed engagement strategy. Team members at VOZZI collaborate in a dynamic environment that values innovation, client success, and measurable results.

Role Description
The Account Manager role at VOZZI is a full-time, hybrid position based in Holladay, UT, with flexibility for partial work from home. Open to remote employees for the right fit! In this role, the Account Manager manages a portfolio of client accounts, serving as the primary point of contact and ensuring client satisfaction with VOZZI’s texting solutions. Day-to-day responsibilities include building relationships with clients, maintain renewals, upselling into existing accounts, and providing strategic recommendations to enhance fan engagement and revenue via text. The Account Manager monitors campaign performance, prepares reports, and communicates insights to clients to support optimization and growth. This role also involves coordinating with internal teams such as product, support, and sales to resolve issues, address client needs, and identify opportunities for account expansion and long-term retention.

Qualifications

• Demonstrated experience in account management, customer success, or client services, preferably in SaaS and/or sports and entertainment.
• Strong communication and relationship-building skills, with the ability to present ideas clearly and manage stakeholder expectations.
• Comfort with data and analytics, including the ability to interpret campaign performance, identify trends, and make data-informed recommendations.
• Organizational and time-management skills to handle multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.
• Basic understanding of SMS, digital engagement, or marketing technologies, with an interest in learning VOZZI’s platform and industry best practices.
• Collaborative mindset with the ability to work cross-functionally and contribute to continuous improvement of processes and client experiences.
• Adaptability to a hybrid work environment and proficiency with common business tools (CRM systems, spreadsheets, presentation software, video conferencing).
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.