Network Operations Manager

About the Company

MTE Communications is seeking a Technology Operations Manager to lead and unify our network, systems, and technical support teams across our rural broadband footprint. We are an employee-owned telecommunications provider delivering fiber-to-the-home (FTTH), fixed wireless, DSL, and voice services in Idaho and Arizona.

About the Role

This role provides functional technical leadership, strengthens cross-team coordination, and builds operational discipline across multi-state infrastructure. This is a hands-on leadership role, not a CIO position, but it requires strong technical credibility and team leadership presence.

Responsibilities

• Direct oversight of network administrators, systems administration, and technical support
• Lead weekly technical cadence and coordination across teams
• Serve as primary technical escalation point
• Improve communication, documentation, and accountability
• Strengthen cybersecurity fundamentals (MFA, patching, logging, backups)
• Cybersecurity and Cybersecurity Supply Chain
• Risk Management Policies, based on the National Institute of Standards and Technology (NIST) Cybersecurity Framework (CSF) version 2.0.
• Improve incident response structure and outage coordination
• Build a cohesive, high-functioning technical team

Qualifications

• Strong network fundamentals (routing, switching, firewalls, VLANs, OSI model)
• Experience in telecom, ISP, or distributed service-provider environments
• Demonstrated team leadership experience
• Strong communication and facilitation skills
• Hands-on scripting/automation experience (PowerShell, Python, Bash, etc.)
• Working knowledge of IT Service Management principles
• Experience enforcing access controls and patch management

Required Skills

A technically credible leader who can bring structure, reduce friction, and unify experienced technical staff into a cohesive team.

Pay range and compensation package

$100,000 – $120,000 DOE

Comprehensive health care coverage (including dependents)

401(k) with 4% company match

Employee Stock Ownership Plan (ESOP)

Paid time off and holidays

Equal Opportunity Statement

MTE Communications is committed to diversity and inclusivity in the workplace.