Data Analyst

Company Description

Cresen Solutions, established in 2015, specializes in providing tailored, high-quality services to the life sciences industry. With a strong focus on advanced technology and analytics, Cresen Solutions supports organizations in achieving superior business outcomes. The company offers a wide range of services, including risk assessment, monitoring and auditing, HCP engagement, transparency reporting, and quality compliance. Recognized by Gartner for its innovation, Cresen Solutions is dedicated to continuously improving and empowering clients with efficient, future-focused solutions. For additional information, visit www.cresensolutions.com or connect with us on LinkedIn.

Role Overview

We are seeking a entry level Data Analyst who will play a key role in supporting customers, analyzing operational data, and coordinating closely with our development team. This role sits at the intersection of customer support, operations, and product development, helping ensure that client issues are clearly understood, documented, and resolved efficiently.

The ideal candidate is both analytical and customer-focused, able to investigate problems using data while also communicating effectively with clients and internal technical teams. You will manage and analyze support tickets, write clear requirements, and serve as a liaison between customers and developers to ensure issues are resolved and improvements are implemented.

Key Responsibilities

• Serve as a primary liaison between clients and the development team to ensure customer issues are clearly understood and resolved.
• Manage and analyze customer support tickets through Jira, ensuring proper documentation and prioritization.
• Investigate client issues using SQL and data analysis to identify root causes and potential solutions.
• Write clear and detailed Jira tickets, technical requirements, and issue documentation for development teams.
• Communicate regularly with clients, customer support teams, and developers regarding issue status and solutions.
• Analyze recurring support issues and provide data-driven recommendations to improve products and operations.
• Assist in prioritizing development work based on customer impact and operational needs.
• Ensure timely follow-up and resolution of customer issues with a focus on maintaining strong client relationships.

Required Skills & Qualifications

• 1+ years of experience in data analysis, support operations, or technical customer support roles
• Strong SQL skills with the ability to analyze and investigate data issues
• Experience working with Jira or similar ticketing/project management systems
• Experience acting as a liaison between customers and development teams
• Excellent logical problem-solving and critical thinking abilities
• Strong communication skills with both technical and non-technical stakeholders
• Demonstrated ability to manage multiple priorities with strong time management skills
• Experience working in customer-facing or client support environments

Preferred Qualifications

• Experience supporting technical products, SaaS platforms, or data-driven applications
• Familiarity with software development workflows and agile processes
• Experience analyzing operational or customer support data
• Ability to translate customer problems into clear technical requirements
• Strong requirements writing and ticket documentation skills

Pay: From $60,000.00 per year

Benefits:

• 401(k) 3% Match

Work Location: Remote