Scaled Account Manager

At Confirm, our Account Managers are central to the growth of our customers. As an AM, your role goes beyond transactional sales, you are a trusted growth advisor who understands your customers’ strategic goals and proactively identifies ways the Confirm solution can support them.

This person will lead automated, data-driven programs to engage, and grow a high volume of customers without relying on one-on-one human management. You will build tech-touch strategies, manage digital engagement tools, and optimize operations to drive low-cost customer lifetime value.

This is a hunter role: growth is not assumed through organic account expansion, it is generated at scale through automated, data-led engagement. You bring the commercial instinct to build pipeline across a high-volume book, and the credibility to engage confidently with executives and a customer's wider tech stack even without one-on-one contact at every account. Renewals sit with the Customer Value Manager; this role is focused solely on identifying, building and closing new growth.

This role is solely and fully responsible for cross-sell revenue across your portfolio of existing accounts. Growth ownership is not shared with, or delegated to, the CVM team or any other function, the AM owns the cross-sell outcome for every account in their book, from opportunity identification through close.

What you will be doing

Roles and responsibilities include:

• Take full, sole ownership of the cross-sell pipeline across your entire book of business: identification, business case, negotiation, and close — delivered at volume through repeatable plays rather than bespoke account work. No other function shares accountability for this outcome.
• Execute and improve scalable cross-sell programs, playbooks, and workflows tailored to high-volume client segments
• Manage the full sales cycle from discovery to close for expansion opportunities.
• Plan and prioritise your book, activities, and meetings, using data and insight to focus on the opportunities most likely to deliver value-led ROI.
• Share relevant account-health signals with Customer Value Managers when encountered. This is informational support only, renewal and retention activity remains solely owned and driven by the CVM.
• Demonstrate sales operational excellence by maintaining accurate CRM records, forecasting, and pipeline tracking for your growth pipeline.
• Manage a broad tech stack of engagement and analytics tools, using the data they generate to make strong prioritisation decisions and demonstrate value to customers at scale.
• Promote the value of the Confirm solution and services on an ongoing basis. Using external tools (eg; LinkedIn) to promote the Confirm solution.

Who we are looking for

The successful candidate will demonstrate:

• B2B SaaS sales experience: Proven performance carrying and exceeding a growth or new-business quota in B2B SaaS, ideally across a high-volume book. HR tech experience is a plus, not a requirement.
• Proven success in growing/expanding scaled accounts — a track record of cross-sell results.
• Experience with structured sales approaches and methodologies (e.g. MEDDPICC).
• Strong command of discovery, ROI selling, objection handling, and negotiation.
• Demonstrated ability to build a growth pipeline through account prospecting.
• Compelling communicator: Skilled in delivering sales presentations to C-level and stakeholders, and quick to leverage existing contacts to demonstrate value rapidly across a large book.
• Technically comfortable: Extremely comfortable with technology, with a strong enough understanding of the company's internal tools and products to navigate them independently, and confident using data to segment accounts and identify where to focus.
• Commercially driven with a focus on exceeding growth/expansion revenue targets.
• Highly collaborative; thrives in partnership with cross-functional teams, including CVMs, without needing to own their workstream.
• Focused on innovation: A focus and passion for continuous improvement, constantly ensuring practices, approach and interactions are optimised and the best in the market.
• Excellent communication, time management, and organisational skills.
• Adaptable, coachable, and proactive in dynamic environments.