Customer Success Account Manager

About the Role

As a Customer Success Account Manager, you will be responsible for owning and elevating the end-to-end client journey.  You will manage a portfolio of existing customers with the mission to ensure our clients receive consistent, high-impact service and make the most out of their subscription entitlements. Your work will directly impact customer satisfaction, retention, and growth. You’ll work cross-functionally to align internal teams around client success and continuously improve how we deliver value.

Key Responsibilities:

• Engage with Passion:
  Interact with your customers all day long, engaging with senior leadership on strategic relationship issues, and mid-level stakeholders on operational and tactical items
• Relationship Building:
  Understand the challenges of the different stakeholders (Procurement, IT, Finance, Marketing, etc) and build a trusted-advisor relationship using Green Cabbage to exceed expectations
• Client Journey Management:
  Map, analyze, and optimize the entire client experience lifecycle—from onboarding to renewal
• Client Advocacy:
  Act as the voice of the client, championing their needs and pain points internally to shape service delivery and product evolution
• Experience Metrics:
  Monitor customer activities to understand their usage
• Onboarding & Enablement:
  Collaborate with Sales, Product, and Operations to ensure seamless onboarding and fast time-to-value for new clients
• Process Improvement:
  Identify friction points and design solutions that increase satisfaction and reduce churn
• Strategic Planning:
  Participate in executive business reviews, client summits, and account planning sessions with key accounts
• Client Communications:
  Follow standardized playbooks, templates, and messaging that ensure consistency and professionalism across all touchpoints
• This role is based in Singapore and will support the the APAC region – Hong Kong, SEA, ANZ
• Client onsite time expected 1-2 days/week
• The team hours are 8:30am-5:30pm. But the role hours will flex earlier or later in the day for calls with Australia (2 hrs ahead) and HQ on the US East Coast (12 hrs behind)

Qualifications

• 3+ years in client experience, customer success, or account management roles
• Prior procurement category management experience a plus
• Proven track record of improving client retention, satisfaction, and operational efficiency
• Analytical mindset and inclination for KPI’s
• Excellent interpersonal and communication abilities (verbal and writing)
• Experience in B2B SaaS, technology services, or market intelligence preferred
• Experience working for large enterprise SaaS companies like Oracle, SAP, Microsoft preferred
• Passion for client-centricity and continuous improvement
• Strong verbal and written English skills are a must
• Native language skills in Mandarin, Cantonese, Bahasa preferred
• Languages skills in Thai, Vietnamese, helpful
• Singaporean Nationality or PR required – No employment visa support will be provided

What You Bring

• Obsession for customer engagement and customer satisfaction with
  B2B
  customers
• Great attention to details
• The ability to drive alignment across sales, product, and delivery teams.
• A love for solving problems and creating memorable client experiences.

Why Green Cabbage?

Green Cabbage, the Global Leader in Procurement Intelligence, provides mid-market and enterprise clients with the data and expertise needed to achieve better deals across technology, third-party labor, marketing, and travel & expense contracts. Our flagship platform, Harvest, empowers procurement teams worldwide to access Green Cabbage’s precise, governed intelligence.

At Green Cabbage, we foster a collaborative, high-energy, and growth-minded culture. We move quickly, value accountability, and celebrate team wins. If this seems like a fit, we'd love to hear from you!