Customer Support Representative

Who We Are

AmmoSquared started in a garage in 2015 with a simple idea: save a little ammo at a time, store it safely, always be ready. Today we're building America's Ammunition Reserve — a nationwide, member-backed platform that helps everyday Americans stockpile ammunition automatically, so shortages never catch them off guard again.

We're a small, family-run company, and we like it that way. No corporate boardrooms, no bureaucracy, no superstars — just a team that does the job and does it well. Our members trust us with something that matters to them, and we don't take that lightly.

The Role

Our Inbound Customer Service Rep is often the first human voice or written response a member gets from AmmoSquared. That's a real responsibility. You'll field calls, emails, and chats from members managing their reserve — checking balances, adjusting subscriptions, requesting shipments, troubleshooting account issues, and asking questions about how the platform works. You'll be the steady, reliable presence that makes members feel like they made the right call trusting us with their readiness.

What You'll Do

• Answer inbound calls, emails, and chat messages promptly and professionally
• Help members manage subscriptions, calibers, budgets, and shipment requests
• Troubleshoot account, billing, and order issues, and resolve them the first time whenever possible
• Explain how AmmoSquared works in plain, honest language — no jargon, no runaround
• Escalate edge cases to the right team when a situation calls for it, without letting a member fall through the cracks
• Document interactions accurately so the next person who touches that account has the full picture
• Spot patterns in member feedback and pass them along — you're on the front line, and what you hear matters

Our Ideal Candidate

• You're a culture fit.
   You believe in what we're building and why. Ideally, you're already an AmmoSquared member yourself — you know what it's like to build a reserve, request a shipment, and rely on us to come through
• You're technology savvy.
   You pick up new systems and tools quickly and can navigate multiple platforms at once without breaking a sweat
• You deliver the highest level of customer service.
   Not "good enough" — the kind of service that makes a member tell a friend about us

What Else We're Looking For

• You do the right thing, not the easy thing — even when no one's watching and it costs you a few extra minutes
• You're reliable. You show up, you follow through, and people can count on you
• You communicate clearly and calmly, especially when a member is frustrated
• You take ownership of problems instead of passing them off
• You're comfortable with phones, email, and chat tools
• Prior customer service experience preferred, but character and work ethic matter more to us than a resume line
• Familiarity with firearms, ammunition, and the shooting sports is required. You should be comfortable talking calibers, terminology, and basic ammo know-how with members who live this lifestyle

Apply at the this link: https://www.redballoonats.com/ats/posting/270508