Role description
IT Support Specialist (Bilingual)
KwickPOSJob description
We are a fast-growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high-performing IT Support to provides front line point of sale support to our customer.
Responsibilities:
- Support Specialists and Field Technicians.
- Provides front line point of sale support for the restaurant systems.
- Configures, troubleshoots and deploys POS terminals, printers and scanners.
- Troubleshoots hardware and software issues.
- Training clients regarding use of POS system
- Provide technical research resources for incident resolution coordinating with vendors when necessary.
- Work with applicable resources to troubleshoot networking/broadband related issue.
- Maintain troubleshooting documentation for frequent incident occurrences and FAQ's for user groups.
Skills/Requirements:
- 2 years of IT experience in POS provider for restaurants is a plus.
- Experience with Linux, Windows O/S and Active Directory environment
- Knowledge of SQL server database environment
- Basic knowledge of Computer Network Infrastructure Design and Communications
- Knowledge of Point of Sale solutions and related technologies is a plus.
- Customer Service/Help Desk/Remote Support experience or equivalent is preferred.
- Work experience in a restaurant is a plus.
- Must have professional phone, email and customer service skills.
- Ability to effectively prioritize and execute concurrent tasks independently.
- Strong analytical thinking and problem-solving capabilities.'
- Bilingual is a plus. (English & Spanish or English & Chinese)