Returns Specialist

Who We Are: Voomi is a fast-growing eCommerce retailer in the HVAC and industrial supplies space. Our team is driving the transformation of how HVAC professionals, contractors, and DIYers source products by offering a vast catalog of over 1MM products and streamlined online experience through delivery and returns.

Position Overview: The Returns Specialist is a full-time role working Monday through Friday 8 hours per day, with abilities to get overtime when volumes permit. You will play a crucial role in our warehouse operations, responsible for the efficient and accurate processing of returns. You will be a key contributor to maintaining inventory accuracy, ensuring timely resolution of return issues, and upholding Voomi's commitment to customer satisfaction. The ideal candidate will be detail-oriented, possess strong organizational skills, and thrive in a fast-paced environment.

Key Responsibilities

• Receiving deliveries of returns from our transportation carriers
• Utilize RF scanners for returns processing and WMS management
• Handle return inspections including photo documentation and escalating patterns of recurring issues
• Problem solve difficult orders (website listing errors, carrier tracking discrepancies, ect) using various supply chain systems
• Speak to KPIs around productivity and processing defects
• Maintain a clean and organized work area to promote safety and efficiency.
• Collaborate with team members to meet daily operational goals and deadlines.

Qualifications

• Familiarity with returns and shipping/receiving operations with FedEx/UPS/USPS
• Proficiency in Google Suite (Google Sheets) and Microsoft Excel
• Basic math skills for accurate counting and inventory management.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a team-oriented environment.
• Previous experience in a distribution center or warehouse setting is a plus.
• Previous experience with HVAC/plumbing/electrical supplies is a plus, but not required
• Regularly lift and move items weighing 70 lbs or more, and perform physical activities such as bending, stretching, and standing for extended periods in a warehouse environment.
• The selected candidate will be hired based on a successful background check and drug screen

Voomi Supply is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. We are committed to providing an inclusive and welcoming environment for all employees.

Pay: $21.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This role includes lifting objects of 70 lbs or more on a regular basis, plus bending, reaching, and standing for long periods. Are you able to meet these physical requirements with or without reasonable accommodation?

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Latrobe, PA 15650 (Required)

Ability to Relocate:

• Latrobe, PA 15650: Relocate before starting work (Required)

Work Location: In person