Role description
Customer Success Manager
AgilisCompany Description
Agilis is a software platform designed to help chemical suppliers manage and digitize their complex product data at scale, enabling seamless digital catalog access for customers. Driven by chemical industry expertise, Agilis delivers data-driven customer experiences throughout the buying journey and empowers suppliers of all sizes, including global leaders like BASF and Evonik, to achieve digital growth. By providing a unified Customer Engagement platform, Agilis integrates PIM, digital catalogs, customer portals, AI-powered tools, and e-commerce functionalities tailored to the chemical industry. Trusted by industry leaders, Agilis transforms operations and strengthens customer relationships in today's fast-paced market.
Role Description
This is a full-time remote role as a Customer Success Manager. The primary responsibilities include ensuring successful execution of customer projects, building and maintaining strong client relationships, understanding customers’ needs, and driving utilization of Agilis platform solutions. You will analyze customer feedback to identify opportunities for improvement, assist customers in optimizing their digital processes, and act as a liaison between clients and internal teams to resolve issues. Additionally, you will work to encourage customer retention and support clients in achieving their business goals with Agilis.
Qualifications
- Strong skills in Project Management, Customer Success, and a deep understanding of the pain points of global chemical producers and distributors
- Proficiency in building and maintaining positive client relationships and fostering customer loyalty
- Solid Analytical Skills to assess customer feedback, identify trends, and propose actionable improvements
- Excellent interpersonal and communication skills, with the ability to engage with customers at all levels
- Experience in customer success or account management, preferably in SaaS, B2B, or technology platforms
- Familiarity with the unique challenges of the chemical or manufacturing industries is an advantage
- Bachelor's degree in Business Administration, Communications, or a related field is preferred