Fullstack Software Engineer

Our Mission

Our mission is to build the performance layer for the blended workforce: one standard, one system, where every human and AI agent is evaluated, coached, and improved together.

Today, Intryc is the platform where fast-growing and enterprise companies evaluate and train their human and AI CX agents. Our customers automate ticket, call, chat, and email scoring, surface patterns and insights in minutes instead of weeks, and turn every finding into targeted training. We are trusted by multi-billion dollar companies and breakout startups including Deel, MaintainX, Preply, Blueground, Fyxer AI, and Ziina.

But quality assurance and training are the beachhead, not the destination. The customer service and experience tech landscape is broken: fragmented tools, siloed data, dashboards that describe problems without fixing them. We intend to replace it. Our ambition is that every customer conversation, whether handled by a person or a model, is measured, understood, and made better by Intryc. When AI is expected to do the work of the best humans, someone has to define what best means and hold everyone to it. That someone is us.

About us

Behind Intryc is a team of ex-Meta, Amazon, Revolut, Confluent, and Twitter operators who spent over seven years raising the bar for customer experience inside those companies. We lived the painfully manual, repetitive, error-prone reality of support QA firsthand. We built Intryc so CX teams can focus on what actually matters: their customers and their business goals.

We went through Y Combinator (S24), we are growing fast, and our US client base is growing fastest of all, which is why we are scaling our presence from our San Francisco HQ.

Our Culture

We do not hide behind fancy titles or bureaucratic processes. We treat people equally and fairly and give them full freedom and autonomy to create something awesome. We back everything with data and logic. We make mistakes, learn from them, and move on. It is all about getting stuff done and owning what you do.

We maintain an extremely high talent density and we do not lower the bar for anything or anyone. We look for smart, ambitious, paranoid people who care deeply about their work and about other human beings. What we offer in return is high agency, real ownership, and real risk and reward.

Our Values

• Fired up and Get Shit Done
• Customer obsessed
• Be open, transparent, and accountable
• Be smart, humble, and empathetic
• Be frugal
• Take action if the outcome is reversible

What we are looking for

We're looking for a self-starter Full Stack Engineer who enjoys building highly scalable infrastructure, especially using AWS and cutting edge infrastructure tools, in a fast paced environment. You will be in charge of build end to end infrastructure systems to host all our apps and will collaborate closely with all members of our team. You should be a problem solver, think analytically, and communicate well.

What you will be doing

• Defining the design and building scalable software.
• Developing client-side and server-side applications and secure internal and public APIs.
• Contribute to a high-quality codebase, develop tests, and participate in code reviews.
• Owning the full product development lifecycle for new internal infrastructure and product experiences end-to-end.

What you will need

• 3+ years of experience as a full-stack developer, ideally working on B2B SaaS products.
• Located in the SF Bay Area and willing to work in-office.
• Proficiency in Python with a strong foundation in its ecosystem.
• Strong experience with frontend development (React, Typescript).
• Solid experience in backend development with Python, including frameworks like Django, Flask or FastAPI.
• Strong knowledge of algorithms and data structures with the ability to implement and optimize them effectively.
• Experience in building and deploying robust, scalable web applications.
• A keen analytical mind with strong problem-solving and creative thinking skills.
• Excellent communication skills, with the ability to articulate technical concepts clearly and effectively.

Preferred Experience

• Experience with scripting languages.
• Experience with AWS and developing CI/CD pipelines.
• Knowledge in managing load balancers, EC2/ECS instances, and scaling infrastructure.

Benefits

• You’ll get to work with incredible talent in a hot and fast-growing start-up in the Gen AI and LLM space.
• Generous stock options.
• Competitive salary.
• 25 days of holiday a year plus bank holidays.
• Ad hoc in-person sessions to jam with the rest of the team in Central London.
• Pension plan.
• Private health insurance.
• We’ll arm you with all of the latest tech equipment.