Role description
Client Insights Manager
DripsAbout the role
As Client Insights Manager, you will be the platform expert on the Client Success team. You will own campaign setup and performance analysis, run A/B tests that shape client strategy, and give Client Success Managers the data and operational support they need to keep clients growing.
What you’ll do
- Set up campaigns and analyze their performance, reviewing key metrics to find and act on optimization opportunities
- Design, run, and analyze A/B tests, and present findings clearly to internal teams and clients
- Support Client Success Managers by resolving operational issues quickly and escalating when needed
- Keep client performance documentation accurate and current in Salesforce, Tableau, and HelpJuice
- Contribute to internal and external performance reporting
- Partner with Production on campaign setup, testing, and performance validation
- Help improve processes and document best practices as the team scales
What you’ll bring
- Bachelor’s degree or equivalent professional experience
- 2-4 years of experience in analytics, campaign management, or a client-facing operations role
- Working knowledge of Salesforce, Tableau, and data analysis tools
- Strong analytical skills, with the ability to turn data into clear recommendations for non-technical audiences
- Excellent written and verbal communication
- Strong organization and attention to detail, with the ability to manage multiple projects at once
- Self-direction and accountability in a fully remote environment
Nice to have
- Experience designing and interpreting A/B or multivariate tests
- Familiarity with knowledge-base tools such as HelpJuice