Sales Development Representative

The Sales Development Representative (SDR) at FireNote EMR is a high-impact, growth-focused role designed for self-starters who want to build a career in healthcare technology sales. This position drives pipeline through disciplined, high-volume outbound calls, emails, and LinkedIn outreach, while maintaining sharp attention to detail and account strategy.

SDRs engage hospice decision-makers, uncover operational challenges, and position FireNote as a solution to nurse burnout, clinical inefficiency, and compliance complexity. You are often the first impression of our company. Professionalism, preparation, and purpose matter.

This role requires ownership, resilience, and a commitment to continuous improvement. SDRs partner closely with Account Executives to deliver strong qualification, seamless handoffs, and high-converting meetings. Success here means managing follow-ups with precision, maintaining a healthy pipeline, and consistently raising your performance standards.

At FireNote, we value accountability, responsiveness, and mission-driven work. If you are competitive, coachable, and motivated to grow within a performance-oriented culture, this role is your entry point

RESPONSIBILITIES/JOB DUTIES

• Identify, research, and engage with potential healthcare practices, clinics, and organizations that could benefit from FireNote EMR.
• Evaluate inbound and outbound leads to determine fit and readiness for further engagement by the sales team.
• Maintain a healthy pipeline of prospective clients through consistent outreach, nurturing, and follow-up.
• Partner with marketing to improve lead targeting, campaign feedback, and messaging effectiveness.
• Meet and exceed monthly and quarterly targets for qualified meetings, conversion rates, and lead-to-opportunity ratios.
• Accurately log activities, track communication, and maintain data integrity within the CRM system.
• Conduct outbound prospecting through phone calls, emails, and social selling (LinkedIn, professional groups, etc.).
• Respond to and follow up on inbound inquiries and replies in a timely manner.
• Research healthcare organizations to personalize outreach strategies and understand decision-maker roles.
• Schedule discovery calls or demos for Account Executives and ensure a smooth transition of leads.
• Track market trends, competitor offerings, and changes in healthcare technology adoption.
• Contribute insights to improve sales processes, conversion strategies, and customer engagement approaches.
• Maintain prospecting activity KPIs (calls per day, emails sent, meetings booked, etc.).
• Track daily outreach metrics (calls made, emails sent, contacts engaged).
• Collaborate with SDR Lead on messaging feedback (which emails/outreach sequences are resonating).
• Report activity numbers to the SDR Lead including meetings booked, conversion rates, etc
• Adjust outreach cadence/sequences based on performance & response.
• Contribute to refining target account lists with the Sales team.

COMMUNICATION

• Communicates frequently with SDR lead and AE's regarding client needs, concerns, and contract issues.
• Collaborates and communicates with appropriate teams when necessary.
• Clearly and tactfully communicates and interacts with clients, vendors, and internal teams.
• Uses respectful and professional language in all interactions internally and externally.
• Ability to establish and maintain working relationships
• Maintains professional appearance and behavior.
• Maintains accurate records and shares information when necessary.
• Adheres to all HIPAA and required confidentiality standards.
• Uses technology responsibly to maintain patient and client confidentiality.

QUALIFICATIONS

• Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field.
• 1–3 years of experience in sales, business development, or customer outreach, preferably within SaaS, healthcare IT, or EMR industries.
• Excellent verbal and written communication skills with a professional and persuasive approach.
• Proficiency in CRM tools (e.g., HubSpot, Salesforce) and sales engagement platforms.
• Strong understanding of the sales pipeline and lead qualification processes.Ability to manage multiple priorities, work independently, and thrive in a fast-paced environment.
• Experience in healthcare technology, EMR/EHR systems, or medical software sales.
• Familiarity with healthcare compliance, workflows, and practice management systems.
• Track record of exceeding sales development or lead generation targets.
• Proficiency with data enrichment and prospecting tools (ZoomInfo, Apollo, LinkedIn Sales Navigator).
• Results-driven and goal-oriented mindset
• Clear and confident communicator
• Adaptable, coachable, and eager to learn
• Analytical thinking with attention to detail
• Team collaboration and cross-departmental communication

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person