Role description
Client Success Advocate
TouchCareAbout TouchCare
TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.
About the Role
TouchCare is seeking a proactive, detail-oriented Client Success Associate (CSA) to help deliver an exceptional experience for our employer clients and broker partners.
As a key member of our Client Success team, you'll support client relationships, coordinate implementations and renewals, manage reporting, and ensure seamless execution across the client lifecycle.
This is an opportunity to make a meaningful impact in a growing healthcare advocacy company where service, collaboration, and client satisfaction come first.
What You'll Do
Client Relationships: Partner with Client Success Managers to support employer clients and brokers, respond to inquiries, and ensure timely follow-through.
Client Operations: Coordinate onboarding, implementations, renewals, and ongoing client deliverables.
Reporting & Insights: Prepare client presentations, quarterly business reviews (QBRs), and utilization reports to demonstrate value and engagement.
Cross-Functional Collaboration: Work with Sales, Member Services, Operations, Product, and Marketing to resolve issues and deliver an exceptional client experience.
Process Improvement: Identify opportunities to streamline workflows, improve service delivery, and strengthen client retention.
What You Bring
1–3 years of experience in Client Success, Account Management, Healthcare Operations, or a related field.
Strong organizational skills, attention to detail, and ability to manage competing priorities.
Excellent communication, relationship-building, and problem-solving skills.
Proficiency in Microsoft Office, particularly Excel and PowerPoint.
Experience with CRM systems (Salesforce preferred).
Healthcare, employee benefits, or health-tech experience is a plus.
Bachelor's degree or equivalent professional experience.
What Success Looks Like
Responsive, high-quality client support.
Accurate and timely reporting and deliverables.
Seamless client onboarding and renewal coordination.
Strong internal partnerships and proactive problem-solving.
Measurable contributions to client satisfaction, engagement, and retention.
Why TouchCare?
At TouchCare, we're making healthcare easier to navigate through personalized advocacy and exceptional member service. You'll join a collaborative, growing team where your work directly supports client relationships and meaningful healthcare outcomes.
Compensation & Benefits
Location: Stamford, CT
Compensation: $80,000–$100,000 base salary, based on experience.
Benefits: Medical, dental, vision, paid time off, parental leave, and additional company-sponsored benefits.
Work Environment: Collaborative, fast-paced environment with regular interaction across Client Success, Operations, and leadership teams.
TouchCare is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.