Manager of Product Education

About the Role 

The Manager of Product Education owns the strategy, content, and delivery of Decisions training for customers, partners, and new employees. You will lead a team of instructional designers and trainers, reporting to the Chief Product Officer.

You will turn a powerful, fast-moving platform into clear learning paths, hands-on labs and certifications. You will partner closely with Product, Engineering, Customer Success, and Marketing so education ships alongside every release.

What you'll do

• Lead and grow the team. Hire, coach, and set priorities for instructional designers

and trainers; run planning, reviews, and career development.

• Own the curriculum. Build and maintain role-based learning paths (builder,

administrator, developer, partner) across self-paced courses, labs and live sessions.

• Run certification. Manage the Decisions certification program, including exam

design, item quality, pass-rate analysis, and renewal as the platform evolves.

• Keep pace with the product. Work with Product and Engineering to plan education

for each release so training is ready when features ship.

• Deliver great live training. Oversee instructor-led workshops, partner enablement

and in-person events, and teach sessions yourself when needed.

• Onboard new employees. Partner with HR and department leads on platform

onboarding for new hires across technical and customer-facing teams.

• Manage the learning stack. Own the LMS, authoring tools, and SCORM content,

keeping courses on-brand, accessible, and current.

• Maintain product documentation. Own the documentation articles and the

systems behind them, keeping content accurate, searchable, and updated with each

release.

• Measure impact. Track enrollments, completions, certifications, CSAT, and links to

adoption and support volume; report results to leadership.

• Support go-to-market. Contribute education content for marketing, analyst

briefings, and customer-facing launches.

What you bring

• 5+ years in technical training, product education, or enablement for a B2B software

product.

• 2+ years managing people, ideally a team of instructional designers, trainers, or

both.

• Hands-on experience building courses with adult learning principles and

instructional design models such as ADDIE or SAM.

• Comfort learning complex technical products quickly and explaining them to both

technical and business audiences.

• Experience running an LMS and authoring tools (for example Docebo, Articulate

Rise or Storyline) and working with SCORM packages.

• Strong facilitation skills, in person and virtual.

• Clear writing and the judgment to prioritize when Product, Sales and Support all

need something at once.

Nice to have

• Experience with low-code or no-code platforms, workflow automation, rules

engines or BPM.

• Background designing or running a certification program.

• Familiarity with integrations, APIs, databases or AI agents.

• Experience with partner or channel enablement.

• Experience planning hands-on training events or user conferences.