Client Success Specialist

Client Success Specialist

Company:
Vroom Delivery

Location:
Remote, US-Based

Salary:
$60,000–$70,000 plus bonus, equity, and benefits

About Vroom Delivery

Vroom Delivery is a leading digital commerce platform built specifically for convenience retailers. We help retailers sell wherever their customers are, including first-party apps and websites, third-party marketplaces, and in-store kiosks, while helping automate the complex product, pricing, inventory, and operational workflows behind those channels.

As we continue to grow rapidly, we’re looking for a
Client Success Specialist
with strong convenience retail and pricebook experience to help our clients get the most out of the Vroom platform.

Role Overview

As a Client Success Specialist, you’ll play a key role in onboarding new retailers, managing ongoing client relationships, and helping retailers successfully implement and expand their use of Vroom’s platform.

A major part of this role involves working with retailer
pricebooks, product catalogs, POS and backoffice systems, pricing, promotions, and other retail data
, so hands-on experience managing or working closely with convenience retail pricebooks is highly valued.

You’ll serve as a trusted partner to our clients while also working closely with Vroom’s product and development teams to identify opportunities, solve operational challenges, and prioritize improvements that create meaningful impact.

We’re a lean, fast-growing team, so we’re looking for someone who is proactive, resourceful, comfortable taking ownership, and excited to grow their responsibilities over time.

Responsibilities

• Onboard new retailers onto the Vroom Delivery platform and guide them through successful implementation and launch.
• Work closely with retailer teams on
  pricebook, product catalog, pricing, promotion, category, and store data
  to ensure accurate and scalable integrations.
• Help troubleshoot and resolve data and operational issues involving POS, backoffice, loyalty, and other retail technology systems.
• Conduct client training sessions, product demonstrations, and ongoing education.
• Drive adoption of new Vroom features, integrations, and services that help clients grow their digital commerce business.
• Lead recurring client calls, maintain strong relationships, and proactively identify opportunities to improve client performance and satisfaction.
• Translate retailer feedback and operational challenges into clear requirements for Vroom’s product and development teams.
• Help prioritize product enhancements based on client impact and broader industry needs.
• Take ownership of projects and responsibilities beyond traditional client success as the company continues to scale.

Requirements

• 3+ years of experience in convenience retail
• Strong preference for candidates with
  hands-on convenience retail pricebook experience
  , including managing or working with items, UPCs, costs, retail pricing, promotions, categories, and product data.
• Strong understanding of the convenience retail technology ecosystem, including
  POS, backoffice/pricebook systems, loyalty platforms, and related integrations
  .
• Ability to understand technical and operational problems, troubleshoot issues, and communicate effectively between retailer teams and technical teams.
• Excellent communication and relationship-management skills with a strong client-first mindset.
• Highly organized and able to independently manage multiple clients, projects, and priorities in a fast-moving remote environment.
• Proactive, curious, and comfortable taking ownership rather than waiting for detailed direction.
• Excited to work in a growing company where the role and level of responsibility can expand significantly over time.

What We Offer

Competitive Compensation:
$60,000–$70,000 annual base salary, depending on experience, with meaningful opportunities for compensation growth as your responsibilities and impact expand.

Performance Bonus:
Semi-annual performance-based bonus tied to individual and company performance.

Equity:
Participate in the long-term success and growth of Vroom Delivery through company ownership.

Career Growth:
Join a rapidly growing company where high performers have the opportunity to take on significantly greater responsibility, leadership, and compensation over time.

Healthcare & 401(k):
Comprehensive benefits designed to support your health and financial well-being.

Unlimited PTO:
Flexible time off to recharge and maintain a healthy work-life balance.

Remote Work:
Work remotely while being part of a highly collaborative, entrepreneurial team.