About the Role
Jomashop is one of the leading online destinations for luxury watches, jewelry, fragrances, and accessories. We're looking for a driven, organized, and relationship-focused Vendor Onboarding Specialist to own the end-to-end experience of bringing our luxury brand partners onto the Jomashop Vendor Portal — and helping them grow and succeed once they're there.
This is a high-ownership role. You'll be the primary point of contact for dozens to hundreds of luxury brand partners, guiding them from initial setup all the way through active selling. You're not just a coordinator — you're a partner success driver who takes real initiative to make sure every vendor hits the ground running.
What You'll Own
Onboarding
- Manage the full onboarding lifecycle for new vendor partners — from first contact through product go-live on the Jomashop platform
- Guide vendors through portal setup, product catalog uploads, pricing, and content requirements
- Proactively follow up to keep onboarding timelines on track — you own the deadline, not the vendor
- Troubleshoot technical and operational issues vendors encounter during setup and escalate when needed
Partner Growth & Success
- Serve as the ongoing point of contact for your portfolio of vendor partners
- Analyze vendor performance data and proactively surface opportunities to help them grow on the platform
- Work with vendors to expand their product assortment, improve listings quality, and drive more sales
- Build strong, trust-based relationships with brand representatives at all levels
Process & Ownership
- Maintain accurate records of onboarding status, partner contacts, and account health
- Identify gaps in the onboarding process and propose improvements
- Collaborate with internal teams (merchandising, marketing, tech) to resolve vendor issues quickly
- Be the voice of the vendor internally — advocate for what your partners need to succeed
Who You Are
- 3+ years of experience in vendor management, partner success, account management, or B2B sales — ideally in e-commerce, retail, or a marketplace environment
- Proven ability to manage a large portfolio of accounts simultaneously without dropping the ball
- A natural communicator who builds relationships easily and follows through on every commitment
- Highly organized and self-directed — you track your own pipeline, set your own priorities, and get things done without being micromanaged
- Comfortable working with luxury brand partners and understanding their expectations for professionalism and responsiveness
- Familiarity with e-commerce platforms, vendor portals, or marketplace operations is a strong plus
- Experience in watches, jewelry, fragrance, or luxury goods is a bonus but not required
What Success Looks Like
- Vendors are onboarded on time, with complete product catalogs and no loose ends
- Your partner portfolio is growing — more SKUs, better content, more sales
- Vendors feel supported, responsive, and excited to grow their business on Jomashop
- You know the status of every account in your portfolio at any given moment
Compensation & Benefits
- Competitive salary commensurate with experience
- Paid time off and company holidays
Pay: $80,000.00 - $120,000.00 per year
Benefits:
Work Location: In person