Senior Solution Architect (North America, EMEA & APAC)

Job Summary
Sigga digitizes industrial maintenance with AI. At the world's largest refineries, mines, mills, and plants we replace clipboards, spreadsheets, and paper work orders with Sigga EAM Empower, our SAP-certified mobile asset management platform: automated data capture, natural language access to technical content, and agentic automation of the manual steps that sit between a work request and a closed work order.

We are hiring a Senior Solution Architect who has worked maintenance and repair in a plant, moved into SAP PM and EAM consulting, and now wants to design what replaces the clipboard. You own Empower solution design worldwide by running discovery on site, mapping the manual process the customer runs today, designing the digital and AI-enabled process that replaces it, and defending those calls to their operations and IT leadership.

For our install base, you go site to site across live accounts, review the deployed design against how the operation runs today, and find the next move: the manual process ready to be digitized, the capability the site has not turned on yet, the design refinement that lifts adoption. You hand functional consultants a plan they can execute against.

You report directly to the Senior Vice President of Global Customer Operations, who owns Professional Services, Customer Success, and Customer Support. You travel globally and sit across the table from the operations and IT executives who run some of the largest industrial companies in the world.

General Accountabilities
Solution Design and Process Consulting

• Digitization and AI Enablement: define how Empower’s out-of-the-box AI solutions are applied to the customer’s workflows: specify which manual steps come out, what gets captured automatically at the point of work, and where agentic automation applies to the customer's maintenance data.
• Solution Design: own the Empower design per account: work order execution, notifications, time and material confirmation, measurement readings, parts handling, and offline field use.
• Discovery: run onsite assessments and workshops with maintenance, reliability, and IT stakeholders, and produce the design document delivery builds against.
• To-Be Process: define how the customer's maintenance and repair process changes on Empower, down to what technicians, supervisors, and storeroom staff do differently.
• Design Authority: make and defend the calls on SAP PM integration, master data structure, mobile configuration, and security roles and access.
• Value Engineering: quantify the business case in the customer's own metrics, including wrench time, schedule compliance, backlog health, and PM completion, and present it to their executives.

Install Base Design Assurance

• Design Reviews: visit live accounts, review the deployed design against how the operation runs today, and confirm it still fits the way the site executes work.
• Action Plans: separate design refinements from configuration, data, and training work, then plan each with owners, sequence, and effort for functional consultants to execute.
• Expansion Opportunities: identify the processes, sites, and capabilities worth digitizing next, and build the case in the customer's own metrics.

Enablement and Sales Support

• Consultant Enablement: coach functional consultants on maintenance process and design reasoning, and hand off designs they can build against.
• Sales Support: support account executives on technical discovery and solution scoping, and present the design approach to prospects.

Informações adicionais
Required
Job Qualifications

• Hands-on maintenance floor background: 3+ years as a maintenance or reliability technician, craft supervisor, or MRO lead in a refinery, plant, mill, or mine.
• 5+ years in SAP PM or EAM implementation consulting, owning solution design and running onsite process assessments and gap analysis at industrial customers.
• Demonstrated experience taking a site from paper work orders to mobile maintenance execution.
• Track record walking into a live account, finding where the design or the process falls short of how the site actually works, and writing plans other consultants executed.
• Working command of maintenance and repair operations: notification intake, work order flow, confirmation discipline, parts, and closeout data quality.
• Ability to present a quantified business case to operations and IT executives, and run the same conversation with a shop floor crew.
• Experience defining security roles and access for maintenance systems.
• Working understanding of AI: what large language models, retrieval over technical documentation, agentic automation, and predictive models can and cannot do in a maintenance environment.
• Bachelor's degree, or an equivalent combination of education and hands-on maintenance experience.
• Based in North America with authorization to work there.

Preferred

• CMRP, CRL, or equivalent maintenance and reliability certification.
• SAP S/4HANA asset management, and integration patterns to SAP such as PO, ECC, and APIs.
• KPI frameworks for maintenance performance: backlog health, schedule compliance, PM and PdM completion, MTBF, and MTTR.
• Hands-on with AI tooling: LLM-based assistants, retrieval over equipment and procedure documentation, or predictive models.
• Experience mentoring technicians, planners, or consultants.
• Working Spanish or Portuguese.

Other Requirements

• Willing to travel up to 50%, primarily across North America, with EMEA and APAC travel as accounts require.
• Able to meet plant, refinery, and mine site safety and access requirements.