Customer Success Manager

About Launchpoint

Launchpoint runs creator campaigns end to end: sourcing, briefing, review, tracking, and payouts. Brands like Uber, Capital One, Kalshi, Dr Pepper, and Higgsfield use it to put hundreds of creators to work at once and see exactly what each video did.

More than 160,000 verified creators are on the platform.

The role

You'll own a book of UGC campaigns from kickoff to results, at a scale most campaign managers never see: hundreds of creators live at once, for brands that hold creator content to the same standard as their paid media.

You sit on both sides of the table. With the brand, you turn a goal into a plan and answer for the outcome. With the creators, you coach until the content performs. This is a hands-on role for someone who has run creator programs themselves and wants to run much bigger ones.

What you'll do

• Run UGC campaigns end to end for a portfolio of brands, from kickoff through results and renewal.
• Brief creators and coach them directly until the content works.
• Keep very large groups of creators on standard and on schedule.
• Be the brand's main point of contact: set expectations, report results, and say plainly what is and isn't working.
• Find what is winning and scale it while the window is open.
• Bring what you learn back to the product team.

What we're looking for

• Hands-on experience running UGC or creator campaigns day to day, not just overseeing them.
• You've briefed and coached creators directly and can tell a good hook from a bad one in three seconds.
• Experience managing the brand side: expectations, reporting, and hard conversations.
• The ability to run many campaigns and creators at once without dropping details.
• Fluency in short-form platforms. You know what is working this week.
• Clear, direct writing.

Nice to have

• You've built and coached campaigns that reached tens of millions of views or more.
• Campaign experience in tech, AI, or crypto.
• Experience growing accounts through renewals and expansions.

Compensation

$70k – $100k base salary. Where you land in the band depends on experience and the scope you take on.

Benefits

• Unlimited PTO
• Health insurance