Role description

Technical Support Analyst

WorkplaceHybrid

SeniorityJunior

LocationWausau, WI

Posted10/22/2026

StrataDefense is an IT Managed Services Provider (MSP) and cybersecurity company located in Wausau, WI, focused on providing quality and innovative solutions to our clients. We value staff who want to do the right thing, who are persistent and dedicated to solving problems, and who put the client first. StrataDefense has an immediate opening for a Technical Support Analyst to join our technical support team. The Technical Support Analyst is an entry level position and acts as the frontline of support for our clients. This is a 100% in-office position, located in Wausau, with the potential for hybrid-remote in the future.

Responsibilities:

Answer incoming support phone calls and triage new support tickets
Handle incoming support requests
Reset user passwords and unlock user accounts
Setup and disable user and email accounts
Setup and image customer workstations
Perform basic software and hardware installation and configuration
Resolve basic application, workstation, and server tickets
Complete project work as assigned
Contribute to team knowledge base
Report time accurately and completely
Operate under the leadership of the team lead or supervisor
Assist other team members as needed

People successful in this role are:

Detail-oriented
Capable of communicating with non-technical clients effectively
Able to perform under pressure and handle multiple tasks simultaneously
Committed to high quality work, done on time
Exceptional at solving problems

Up to 10% travel to client sites.

Physical Demands

This position requires occasional lifting or moving of equipment up to 50 lbs.

AAP / EEO Statement

StrataDefense, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Additional Information

Relaxed, Collaborative, Casual Work Environment
Competitive Salary with Company-Based Performance Incentives
Health Insurance and 401(k) Plan Offering
Mileage Reimbursement for Onsite Client Activities
Paid Holidays and Vacation
Company-Paid Life Insurance

Requirements

Associates Degree in Networking, Computer Support, or Application Development or 1 year on the job experience in a similar role strongly recommended.

Will train the right candidate.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Work Location: Hybrid remote in Wausau, WI 54401

Relevant archetypes

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Company info

StrataDefense, LLC

StrataDefense was founded in 1995, catering to the general needs of small businesses. But as we grew during the early 2000s, the need for a specialist managed service provider for financial institutions became clear. As we evolved, we developed a customizable architecture that focuses on the twin needs of financial institutions: unparalleled security and regulatory compliance. In 2016, we changed our name to StrataDefense, in order to more accurately describe what we do—provide layered network security solutions. Our technical experts at StrataDefense keep your company's information security systems secure, and we are constantly developing proactive measures to avoid potential problems before hackers and examiners exploit them. We relieve the burden of IT security from our institutions, so you can focus on growing your business. We alleviate the strain of monitoring and reporting on your network, tailoring our system to meet the needs of your institution. We go above and beyond to en

Founded1995

HQWausau, US

Size12 employees