Licensed Clinical Social Worker

Licensed Clinical Social Worker – Trauma

Employer: TandemStride

Location: Level I Trauma Center in Research Triangle Area

FLSA Status: Exempt

Supervisory Role: No

Job Summary

This position is employed by TandemStride and works in conjunction with a local Level 1 Trauma Center team to provide comprehensive care coordination and psychosocial support services to patients and their families across all phases of injury care, in both inpatient and outpatient settings. The trauma LCSW is an integral member of the multidisciplinary team, providing comprehensive psychosocial assessment, care coordination, mental health support, and resource navigation for trauma survivors across the continuum of recovery. Using a trauma-informed and patient-centered approach, this position conducts mental health, social drivers of health (SDOH), and health literacy assessments; develops individualized care plans; provides brief evidence-based interventions, crisis assessment, safety planning, and counseling related to injury recovery and adjustment; and facilitates referrals and warm handoffs to community and behavioral health resources.

The trauma LCSW collaborates closely with the local Level 1 trauma center’s trauma surgery, nurse navigation, clinical psychology, inpatient case management, primary care, and community partners to support continuity of care, care transitions, and longitudinal recovery after injury, while participating in multidisciplinary clinics, support programming, quality improvement initiatives, and program development. As a TandemStride employee working within the local Level 1 Trauma Center this position also serves as a frontline clinical resource for TandemStride, contributing process and technology feedback that informs the ongoing development of the TandemStride mobile application and command center platform. This position follows all hospital-specific regulations mandated by the Centers for Medicare & Medicaid Services (CMS) and The Joint Commission (TJC), maintains compliance with TandemStride policies, and practices under appropriate supervision as defined by the North Carolina Social Work Certification and Licensure Board.

Description of Job Responsibilities

• Screening and Assessment for Trauma: Conduct comprehensive biopsychosocial, mental health, social determinants of health (SDOH), and health literacy assessments to identify barriers to recovery and evaluate patient and family needs following traumatic injury. Assess coping strategies, emotional adjustment, support systems, safety concerns, adherence barriers, behavioral health needs, and psychosocial factors impacting recovery and engagement in care. Proactively identify patients and families with complex psychosocial, discharge planning, or care coordination needs and collaborate with the trauma center’s multidisciplinary team to support longitudinal recovery after injury.
• Patient-Centered Care Planning and Care Coordination: Develop, implement, and monitor individualized, trauma-informed, and culturally responsive care plans in collaboration with patients, families, trauma surgery, nurse navigation, clinical psychology, inpatient clinical case management (CCM)/social work, primary care, and community partners. Coordinate care transitions across inpatient and outpatient settings to support continuity of care, facilitate safe discharge planning, reduce avoidable healthcare utilization, and promote successful reintegration into home and community settings. Participate in multidisciplinary clinics, team rounds, and daily planning meetings.
• Intervention, Counseling, and Crisis Management: Provide brief evidence-based interventions, psychoeducation, pain coping and adjustment counseling, supportive counseling, crisis intervention, emotional support, and safety planning for trauma survivors and families. Coordinate stepped behavioral health interventions with Clinical Psychology, including referrals for diagnostic evaluation, psychotherapy, psychiatric care, and community mental health services as indicated. Facilitate support groups or recovery skills workshops in collaboration with the interdisciplinary team.
• Resource Facilitation and Advocacy: Connect patients and families with community resources, behavioral health services, financial assistance programs, transportation, housing support, vocational resources, support groups, and other recovery services through warm handoffs and loop closure processes. Advocate for patients within the healthcare system and community by addressing barriers to care, facilitating communication among providers and families, and supporting equitable access to medical, behavioral health, and social support services.
• Communication and Collaboration: Effectively communicate and collaborate with patients, families, multidisciplinary team members, inpatient and outpatient providers, and community organizations regarding treatment goals, recovery planning, psychosocial concerns, and transitions of care. Utilize active listening, empathy, and trauma-informed communication techniques to foster trust, patient engagement, and therapeutic alliance while contributing to interdisciplinary problem-solving and care planning.
• Documentation, Billing, and Regulatory Compliance: Maintain timely and accurate documentation within the trauma center’s medical record system of assessments, interventions, care coordination activities, and patient progress in accordance with TandemStride policy and trauma center’s institutional, payer, and regulatory requirements. Complete applicable billing documentation and support compliance with hospital policies, licensure standards, trauma program requirements, and relevant state and federal regulations governing social work and behavioral health practice, including CMS and TJC. Maintain appropriate credentialing, licensure, continuing education, and documentation necessary for clinical practice and reimbursement.
• Quality Improvement and Professional Development: Participate in program development, quality improvement initiatives, multidisciplinary case review, outcomes tracking, research, and educational activities focused on trauma recovery, behavioral health integration, and trauma-informed care, in conjunction with the trauma center team. Maintain ongoing professional competency through continuing education, collaboration with professional organizations, and continued knowledge of evidence-based interventions, crisis management strategies, and community resources relevant to trauma survivors and their families.
• Product and Technology Feedback for TandemStride: Serve as a clinical subject matter expert for TandemStride, providing structured feedback on care coordination workflows, psychosocial outreach processes, and navigation tools used while working within the Command Center team. Test and evaluate features of the TandemStride mobile application and command center platform from a frontline clinical perspective, identifying usability issues, workflow gaps, and opportunities to better support patient engagement and care team communication. Work closely with TandemStride’s product and clinical operations teams to relay real-world needs from the trauma center partnership, participate in feedback sessions and pilot testing, and help ensure technology tools reflect the realities of trauma recovery care coordination.

Education Requirements

Master’s degree from a Graduate School of Social Work accredited by the Council on Social Work Education (CSWE) is required.

Licensure/Certification Requirements

Licensed as a full Licensed Clinical Social Worker (LCSW) in the state of North Carolina, or eligible for North Carolina licensure, in order to support the embedded trauma program.

Certification or advanced training in trauma-focused interventions (e.g., Certified Clinical Trauma Professional (CCTP), Trauma-Focused Cognitive Behavioral Therapy (TF-CBT), motivational interviewing, trauma-informed care, and Psychological First Aid) is encouraged.

Professional Experience Requirements

2–3 years of clinical experience is required. Experience working with trauma survivors, violence intervention programs, behavioral health integration, or complex care populations is preferred.

Knowledge, Skills, and Abilities Requirements

• Strong interpersonal, communication, active listening, and patient advocacy skills
• Ability to work independently and collaborate effectively as part of an interdisciplinary team embedded in a partner health system
• Empathy, compassion, and cultural sensitivity
• Ability to maintain confidentiality and adhere to ethical guidelines
• Strong organizational, time management, and problem-solving abilities
• Comfort providing frontline feedback on digital health tools and workflows, including mobile application and command center technology platforms
• Ability to represent TandemStride professionally while working day-to-day within a partner health system’s clinical environment

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What are your salary requirements?
• Are you currently a Licensed Clinical Social Worker in NC?

Work Location: Hybrid remote in Chapel Hill, NC 27599