Role description
Customer Success Manager
Liveswitch, Inc.What You Will Be Doing
We are expanding our Technical Customer Success team and are seeking a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support long-term customer success. This hybrid role blends product and technical expertise with direct client communication to drive adoption and retention of LiveSwitch products. As a role within a high-growth company, the range of initiatives is dynamic and will provide exposure into multiple areas of the company. We are looking for a Technical Customer Success Lead with superior communication and technical skills, a passion for helping customers, and the ability to deliver results with excellence.
Responsibilities:
- Provide integration support, customer support and lead client onboardings to drive product adoption and expansion of customer accounts
- Identify workflow bottlenecks and recommend solutions
- Partner with the product team and translate client feedback and data into product improvements
- Be accountable for key KPIs including product adoption rate, spend activation rates and client retention and expansion
- Drive resolution of technical issues
- Improve client retention through product-led initiatives such as product workshops, webinars and training programs
- Conduct customer reach outs to discuss product roadmap, new enhancements, training, and upsell opportunities
- Develop deep subject-matter expertise in LiveSwitch products
The Must-haves:
- 2+ years of experience in tech support, implementation and onboardings in SaaS
- Bachelor’s degree
- Must have strong technical skills and experience conducting customer onboardings and trainings
- Ability to communicate effectively in and across teams; must possess strong verbal, written, and interpersonal communication skills
- Ability to diagnose and solve client needs
- Ability to quickly build credibility with customers
- Track record of results-oriented achievements and successful strategy execution
- Growth stage or start-up company customer success experience
What's in it for you?
- Competitive salary and benefits.
- Unparalleled ownership and leadership opportunities.
- A collaborative, high-energy startup environment.