Solutions Sales Engineer

Solutions & Sales Engineer Job Description

Flow Software provides innovative solutions that empower operations to

transform raw data into actionable insights. We specialize in information

management across manufacturing, utilities, telecommunications, data centers,

and more. Our mission is to give teams decision-making superpowers by

delivering powerful solutions with unmatched support. Flow Software Inc. is an

equal-opportunity employer. We celebrate diversity and are committed to

building an inclusive environment where everyone can thrive.

POSITION OVERVIEW

We are seeking a versatile and dynamic Solutions & Sales Engineer to join our

team. You’ll play a key role in bridging technology and customer success, while

fostering a positive user experience and engagement around our brand. Duties

will be varied, and day-to-day activity will constantly change as we strive to meet

the needs of our customers, partners, and internal team members.

You will report to the Customer Success Officer and work closely with multiple

teams to drive adoption and understanding of our products. This remote position

offers flexibility but will require occasional travel for customer visits, training

sessions, and events.

KEY RESPONSIBILITIES

• Engage with customers to support pilots, implementations, and solution

delivery.

• Assist Sales Engineers during sales engagements as a technical resource.

• Build and maintain environments that integrate Flow Software with other

manufacturing tools.• Create training and coaching materials and facilitate training sessions for

customers and partners.

• Develop and maintain knowledge base documentation to support user

success.

• Represent Flow Software at tradeshows, user groups, and other industry events.

• Foster an online community around Flow Software, enhancing brand visibility.

• Contribute to additional duties that strengthen community engagement and

represent Flow Software’s mission.

CORE VALUES ALIGNMENT

At Flow Software, we live by our core values. As a Solutions Engineer, your work will

reflect these principles:

Elevate Others

Provide exceptional service by going above and beyond for users, helping them

succeed with Flow Software. Collaborate with teammates and customers to foster

an environment where growth and development thrive.

Own It

Take full ownership of support issues, seeing them through to resolution.

Approach each task with accountability, pride, and a commitment to delivering

high-quality outcomes.

Show Some Grit

Face challenges with determination and resilience, working persistently to

overcome obstacles. Exhibit a 'can-do' attitude, ensuring our customers and

teammates know they can rely on you.

Find Your Joy

Take pride in finding meaning and joy in problem-solving and helping others.

Pursue projects and opportunities within Flow that inspire and energize you to

perform at your best.

Stay Curious

Approach each support issue and documentation task with a curious mindset,

always eager to learn and improve. Ask questions, seek feedback, and

continuously improve your knowledge to stay ahead of customer needs.

QUALIFICATIONS

• Alignment with Flow Software’s Core Values.

• 2 years’ experience working with and supporting Flow Software’s Infohub

product

• 5 years’ experience working with software products in manufacturing,

industrial, or automation sectors, including MQTT, OPC, SQL, and time-series

data.

• Strong written and verbal communication skills, with the ability to translate

complex technical concepts into clear, user-friendly language.

• Capable of handling multiple tasks, prioritizing effectively, and meeting

deadlines.

• Comfortable engaging with customers and partners in both technical and

relational capacities.

• Experience presenting and teaching in front of a live audience.

• Ability to work effectively within a distributed or remote team.

COMPENSATION AND BENEFITS

Salary and benefits are open for discussion, and will be based on the qualifications

of the candidate. Our goal is to prioritize your quality of life, maintain an upward

path for you within our organization, and create a healthy work-life balance.

HOW TO APPLY

If you are passionate about technical support, documentation, and delivering

exceptional service, we’d love to hear from you!

Please send your resume and a brief cover letter explaining why you are a great fit for this role to Flow Leadership at information@flow-software.com