Role description
Renewals Manager
EndexWho We Are
Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.
About the Role
Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person
We're looking for someone who makes renewals predictable by getting ahead of risks, stakeholders and contract details.
As a Renewals Manager at Endex, you'll own the commercial renewal process across a portfolio of customers. You'll work with customer success and sales to connect the value delivered to a clear, timely renewal decision.
Your Key Responsibilities
Own Renewal Timing: Maintain contract dates, notice windows, stakeholders and a forward-looking plan for each renewal.
Build the Value Case: Work with CSMs on usage, outcomes and risk before presenting a renewal proposal.
Negotiate Renewals: Manage proposals, commercial discussions and procurement follow-through.
Manage Retention Risk: Identify commercial blockers early, coordinate a recovery plan and keep retention forecasts grounded in customer evidence.
Improve Predictability: Maintain renewal forecasts and document the reasons behind outcomes.
What We're Looking For
Renewal Experience: You've managed subscription renewals or commercial account relationships.
Detail-Oriented: You catch dates, terms and inconsistencies before they cause problems.
Commercial Judgment: You negotiate directly while protecting the customer relationship.
Strong Coordinator: You keep customers and internal owners aligned on next steps.
Retention Discipline: You can manage a renewal book, negotiate terms and explain gross retention, churn risk and on-time execution.
Nice to Have
Enterprise SaaS contract experience
Experience with procurement teams
Experience forecasting subscription renewals and working with customer health or usage data
Full-Time Benefits
Health & Dental Insurance
Monthly Wellness Stipend
401K Matching