IT Support Technician

Job Title: Helpdesk Support Technician
Company: CD Technology
Job Type: Full-time, In-Person
Salary: $41K -$52K per year -based on actual work experience in the the IT field.
Schedule: Monday to Friday, 8:00 AM – 5:00 PM
Location: 6535 Jackie Ln Knoxville, TN 37920

About Us
We’re CD Technology—an IT support company based in East Tennessee that helps small businesses and nonprofits get their tech together. We’re a down-to-earth, fast-moving team who loves solving problems, protecting clients from cyber gremlins, and making people say, “Wow, that was actually easy.”

If you’ve got great people skills, solid troubleshooting instincts, and a passion for helping others, you might be exactly who we’re looking for.

The Role
This is an in-person role based at our shiny new South Knoxville HQ. You’ll be the go-to hero for clients who need help with everything from frozen screens to “mysterious internet issues.”

We are looking for an indvidule with at least 1 year of full time IT support experience.

What You’ll Be Doing

• Answer support requests from clients by phone, email, and remote tools
• Troubleshoot issues with computers, printers, apps, internet, and more
• Keep track of support tickets like a pro and follow them through to the finish line
• Write clear notes and document your work—future you (and the team) will thank you
• Communicate tech fixes in a way anyone can understand (no jargon dumps)
• Work closely with our awesome, supportive team—no egos, just good humans helping good humans

What You Bring to the Table

• Solid problem-solving skills and a logical mindset
• Friendly, clear communicator (you like working with people)
• Strong Windows environments experience, Office 365, and basic networking
• Self-motivated and dependable—you don’t wait around for someone to tell you what to do
• Willingness to learn, grow, and maybe even become the office “go-to” person someday

Bonus Points (Not Required)

• Experience with ticketing systems, remote tools, or IT certifications
• A good story about the weirdest thing you’ve ever fixed (we’ve all got one)

What You Get

• $41K -$52K starting salary based on IT experience
• Health insurance
• Life insurance
• Paid Time Off (PTO)
• 9 paid holidays
• Real opportunities for growth and promotion
• A laid-back, productive work environment where people actually support each other

Why You’ll Love It Here
We’re not a giant corporation. You won’t get lost in a sea of ticket numbers. You’ll be part of a real team that appreciates your work, celebrates your wins, and has an unlimited snack Station, Don't abuse it! Let us know why you would be a perfect it!

Job Type: Full-time

Pay: $41,600.00 - $52,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan

Application Question(s):

• Are you still employed? If not, why did you leave your last position?
• Tell me about a time you fixed a problem you didn’t know the answer to?

Ability to Commute:

• Knoxville, TN 37920 (Preferred)

Work Location: In person