Role description
Customer Success Manager
Blink OpsAbout us
The industry’s only Agentic Security Automation Platform - Blink enables you to automate all aspects of your security operations by combining AI security agents with deterministic workflows. Retain full control as you deploy your own custom army of virtual security employees - each tasked and responsible for managing specific jobs and capable of taking autonomous decisions. These AI agents leverage the deterministic security workflows assigned to them or by calling upon peer agents as required. Blink empowers security teams to rapidly operationalize response to zero-day and emerging threats by automating detection ingestion, cross-environment hunting, containment, and coordination with human stakeholders.
About this Role
Customer Success Manager at Blinkops serve as the trusted technical and business advisor for our customers being a critical intersection of technical and business expertise with a focus on customer's business value. They create value, offer advice, and grow accounts. A Customer Success Manager lead the technical and business discussions with security teams and leaders.
The goal is to help our customers to become successful and enthusiastic champions.
The main responsibility of a success Manager is to provide value, understand customer needs, share best practices, onboard, Training and resolve technical challenged that our customers are facing.
Success Managers proactively find new opportunities build plans to achieve them and follow through it.
In addition, Success Managers proactively identify risks and mitigate them. All of which in partnership with our internal Sales, Marketing, Field Engineering and Product Management.
If you are passionate about customer success, have a strong technical background in security, Understand customer business and thrive in a fast-paced startup environment, we’d love to hear from youAbout this Role
Requirements
Musts:
- At least 4 years of experience in Enterprise CSM or Enterprise Account Management
- At least 3 years of experience in Security/SecOps
- Must communicate well in English in (writing, talking and presenting)
- At least 4 years of experience working in Startups
- Experience in managing Upselling, renewals, and cross-selling
- Experience working with Technical customers
- Experience working with Executives
- Ability to effectively communicate technical concepts and identify patterns in customer experience
- Ability to effectively communicate business value and generate growth opportunities
Nice to have
- 1+ years Experience in MSSP
- Working with REST API, JSON
- 1+ years experience with code in Python, Bash, etc
Additional Information:
The annual base salary range for this position is $100,000 — $170,000 USD + Variable Compensation (where applicable)
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.