Data Analyst - Healthcare Encounters

SafeRide Health is a technology and services company committed to eliminating transportation barriers to healthcare. By combining our proprietary tech platform with a nationwide network of vetted transportation providers, we empower payers and health systems to deliver smarter, more reliable non-emergency medical transportation.

Our platform supports the nation’s largest Medicare Advantage, Medicaid, and provider programs - improving health outcomes and patient experiences at scale.

To support this mission, we are seeking a Data Analyst to help ensure accurate, timely encounter data and actionable insights for our clients.

About the Role:

SafeRide Health is seeking a Data Analyst with a high degree of ownership, customer focus, and follow-through to own encounter operations and stakeholder management for a portfolio of Medicaid and Medicare Advantage clients.

This role sits at the intersection of data, healthcare operations, and client service - working with clients and internal teams to turn complex requirements and encounter data into clear action.

The work helps clients receive accurate, timely encounter submissions, identify operational issues, and improve the reliability of healthcare data that supports their programs.

You’ll manage the end-to-end encounter workflow for approximately 6–8 clients, gather requirements, and serve as the bridge between clients, business teams, and engineers to ensure effective collaboration and delivery.

Your work will directly impact the accuracy, reliability, and timeliness of encounter reporting for our Medicaid and Medicare Advantage clients. By identifying the root causes of data issues, driving sustainable improvements, and ensuring successful encounter submissions, you'll help strengthen client confidence, support regulatory compliance, and build scalable processes as SafeRide Health grows.

What Success Looks Like:

• Own end-to-end encounter-management performance for approximately 6–8 clients, driving toward 100% encounter acceptance and accuracy rates while meeting agreed client submission and response-management SLAs
• Ensure accurate, timely generation and submission of 837 healthcare encounter files to client destinations (typically SFTP), tracking response files and identifying submission issues
• Build and maintain reporting architecture that accurately tracks encounter performance and SLA metrics, translating encounter data into clear, actionable business decisions for leadership, while building and curating at least 5 certified data products (e.g., datasets, dashboards, context libraries) within the first quarter
• Analyze encounter rejections to identify upstream operational breaks and root causes, partnering with engineering and internal teams to implement system fixes that reduce recurring rejections and improve encounter acceptance and accuracy rates

Required Qualifications:

• Excellent communication skills and strong stakeholder and client-management skills across technical and nontechnical audiences
• Proven experience writing complex SQL queries to analyze business and data operations, identify operational blockers, investigate root causes, uncover data-quality issues or process leakage, etc.
• Demonstrated data-analysis skills using Excel, Tableau, QuickSight, or comparable tools to identify trends, measure performance, and inform business decisions
• Deep project management capability with a history of owning multi-step operational workflows, investigating root causes, and driving cross-functional teams (including engineers) through resolution
• Structured problem-solving and process-management experience

Preferred Qualifications:

• Domain expertise in healthcare logistics, Medicaid/Medicare Advantage, EDI (specifically 837 encounter files, response files, and rejection management), or related health-plan operations
• Formal certification in structured problem-solving (Six Sigma, Scrum, Kanban)

Benefits:

• Competitive salary and annual bonus opportunities
• Remote with flexible hours
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Generous PTO, 10 paid company holidays, and paid parental leave
• Career growth opportunities in a mission-driven organization