Customer Success Manager

Austin, Texas

Full-time

Hybrid / In-Person

We're looking for a Customer Success Manager to help customers successfully launch and grow on Path. You'll lead onboarding, manage customer relationships, coordinate implementations, and ensure every customer gets measurable value from our AI platform. You'll work closely with Product, Engineering, and Sales to turn customers into long-term partners.

What We're Looking For

2–5 years of experience in Customer Success, Account Management, Implementation, or Solutions Consulting

Experience managing customer relationships in a SaaS environment

Excellent communication and relationship-building skills

Strong project management and organizational abilities

Comfortable working with technical products and learning modern software platforms

Able to translate business goals into implementation plans

Self-starter who thrives in a fast-paced startup environment

Excited to work directly with customers and influence product direction

Bonus

Experience with AI products or developer platforms

Familiarity with APIs, React, Postgres, Google Cloud, or modern web applications

Startup experience

What You'll Do

Own the customer experience after the sale

Lead customer onboarding, implementation, and launch

Become a trusted advisor for customers building on Path

Run kickoff meetings, training sessions, and regular business reviews

Help customers identify new use cases and maximize platform adoption

Coordinate with Engineering and Product to solve customer challenges

Monitor customer health and proactively reduce churn risk

Identify expansion opportunities and partner with Sales on account growth

Build onboarding documentation, playbooks, and internal processes

Represent the voice of the customer across the company

What Success Looks Like

Customers launch projects quickly and successfully

High product adoption across customer teams

Strong customer satisfaction and long-term relationships

Renewals and expansion become a natural outcome of customer success

Customer feedback directly shapes future product improvements

Why Path?

Path is building the AI platform businesses use to design, build, and deploy websites, web applications, internal tools, automations, and AI-powered workflows.

We're a small, ambitious team based in Austin, moving quickly and working directly with customers to shape the future of software development. You'll have ownership from day one, work alongside the founders, and help define how Customer Success scales as we grow.

Compensation

Base Salary: $75,000–$90,000

Performance bonus

Equity opportunities

Health benefits

Hybrid, Austin-based team

If you love solving problems, building relationships, and helping customers succeed with cutting-edge AI technology, we'd love to meet you.