Enterprise Account Manager

• The Enterprise Account Manager role is developing and maintaining long-term relationships with stakeholders of Papaya’s most valuable accounts. It’s important to understand customers goals, challenges, and pain points while working proactively to create processes and align on expectations
• You will work with cross functional teams to assure accountability and sustain the overall health of the account. Reporting and collaborating with the Head of Global Enterprise Accounts, you’ll drive revenue generation, manage partnerships, and contribute to RFPs
• Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met
• Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions
• Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients’ business needs and future
• Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals showcasing the company’s value proposition, and participating in RFP interviews with the Sales team
• Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively
• Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences

Benefits

• Gym on-site or $550 annual reimbursement for gym membership / other fitness activities
• Paternity / Maternity Leave: Additional days on the company account (in addition to any legal benefits)
• Birthday Benefit: Gift as spending money
• PTO Policy: Transparent and uniform policy of 20 days per year (unless more is designated by the law)
• Fitness: Gym on-site or annual (equivalent budget for all locations) reimbursement for gym membership or other fitness activities
• Meal Vouchers: Monthly allowance for meal vouchers - per regional policy
• Remote Work Allowance: Remote work allowances (for employees with no local office)
• Learning & Development: Yearly budget for AI online courses, classes, seminars, or other developmental activities (per calendar year, based on company policy)
• Work from Abroad: We offer eligible employees the opportunity to work from abroad for a limited period each year- Strong organizational and time management skills
• Knowledge of Payroll, HRIS, or Fintech industries
• Excellent interpersonal and communication skills
• Proficiency with CRM software and project management tools
• Collaborative team player adaptable to a fast-paced environment
• Client-focused with a passion for outstanding service
• 5+ years’ experience in account management or sales
• Bachelor’s degree in business, marketing, or a related field
• Strong analytical and problem-solving abilities