Role description
Customer Success Manager
ConveyCustomer Success Manager
About Us:
We're a small team on a mission to help non-technical teams reliably delegate their repetitive work to AI teammates. We already have dozens paying customers, including recognizable logos like Netflix, NBC Universal, Dow Jones, Fanatics, iHeartRadio, Pinterest, and LG, and are growing at an exciting clip. We're looking for a dynamic, customer-focused individual to join us. Convey raised a $38M Series A from Andreessen Horowitz, and is backed by top VCs like Khosla Ventures, PearVC, SVAngel, and more.
This role is perfect for someone with strong customer-facing experience who is eager to roll up their sleeves, take ownership, and grow into a key leader as we scale.
The Role
Our second dedicated CS hire. You'll own the post-sales relationship across 20+ enterprise accounts, drive expansion, and build the systems that scale our customer success function from the ground up.
What You'll Do
Own customer relationships end-to-end — from onboarding through expansion
Act as an embedded “AI consultant,” identifying new automation opportunities within accounts and collaborating closely with executive leadership at the customer to plan and operationalize tangible impact.
Build repeatable onboarding and ongoing project management processes, success metrics, and QBR frameworks
Partner with our solutions engineer on implementations and enterprise IT/compliance coordination, as well as our product team to close the loop on learnings and improve the product.
Drive both top-down (executive ROI) and bottom-up (user adoption) success motions
Quantify and communicate customer impact systematically across the portfolio
What We're Looking For
Consultative approach: you identify problems customers haven't articulated yet, and are opinionated enough to guide customers towards impact rather than just following their lead
Enterprise customer experience with $100K+ accounts. Can be customer success, account management, consulting, etc.
Builder mentality — comfortable creating processes where none exist
Technically curious, able to guide non-technical customers through complex implementations
Willingness to do on-site workshops and enablement sessions when needed
Why Join
Define the CS function from scratch with real ownership
Customers seeing transformational results
Seed-funded by Khosla Ventures, recently raised a $38M Series A from Andreessen Horowitz with strong enterprise momentum
Small, collaborative team that moves fast
Additional information
Culture is high-ownership, high-intensity, and customer-focused.
The position is in San Francisco, in-office by default 5 days a week (of course including flexibility if folks need to work from home now and then).