Role description
Patient Care Navigator
Axil HealthYou went into healthcare to take care of people, at Axil Health that is exactly what you'll do.
About Axil Health
We partner our clinical pharmacist with physician practices and build care teams around them; navigators, technology, and the infrastructure to actually manage patients between visits, not just during them.
We currently support over 9,000 patients across 25+ practice locations, including partnerships with Corporate Medical Providers across the Carolinas and Virginia. Our outcomes are real- our monitored patients reach blood pressure goals, achieving measurable A1C improvement, and documented cost savings.
The principle we stand behind is built on: take care of the patient first, and the results follow.
What you'll do day-to-day:
- Reach out to your assigned patients on a structured schedule — some weekly, some monthly — based on their condition and risk level
- Review remote monitoring dashboards and proactively contact patients when data is trending in the wrong direction
- Help patients navigate real-world barriers: late refills, insurance questions, transportation, specialist coordination, copay assistance
- Document patient interactions using AI-assisted tools (less typing, more connecting)
- Escalate clinical concerns to an on-team pharmacist using clear protocols
- Assist to enroll newly eligible patients into the program
Why this work matters
Chronic disease is won or lost between appointments. The details between appointments matter just as much as the information shared during the appointment. We catch when a patient's blood pressure is quietly trending up, whether they understand their new medication, or if a refill is stilling uncollected due to cost or transportation; encouraging our patients engagement in their own care.
Requirements
Qualifications Needed:
- Certified Medical Assistants (CMA, CCMA, RMA, NCMA, or equivalent national certification)
- Licensed Practical Nurses (LPN) with an active NC license
- Registered Nurses (RN) looking to step away from bedside and into a structured, relationship-based model
- Pharmacy technician (CPht)
What you get:
- Compensation discussed at interview
- Company-sponsored insurance options: Medical, Dental, Vision
- Company Paid Short Term Disability
- Long term Disability
- Company Paid Term Life Insurance with add-on Options
- Two 401(k) program options
- 15 days PTO that increases with tenure
- Paid holidays + 2 additional floating holidays to use at your discretion
- Quarterly performance bonuses tied to quality and outcomes metrics
- Paid training that supports how you learn
Schedule: Monday-Friday 8am- 6pm (Flexible to support life's needs) Overtime offered for Saturday and Sunday
**36+ hours/week required for full-time benefits eligibility. IN-PERSON ROLE
Career path: Care Navigators at Axil have moved into team lead roles, training and onboarding positions, process improvement, and IT.