General Manager/VBU Leader

The Company

SureView Systems is an industry leader, focused on innovation and best in class physical security information system delivery. Our team supports customers in major markets across the globe ranging from Fortune 500s, tech companies, governments, and infrastructure, to law enforcement, financial institutions, and campuses.

Our mission is to provide a simple-to-use suite of security operations software that improves incident response by bringing the customers’ disparate security systems into a single view—and unlike other companies, we offer both enterprise on-prem and SaaS solutions to our customers. This approach enables customers to strengthen internal controls, harden network security, lower their operating costs, and improve their overall experience.

The Position

We are looking for a dynamic leader to join a well-established global software company that is committed to achieving new levels of growth. As the General Manager of the business unit for SureView, a global software and physical security management solution company, you will be the P&L owner. In this position, you will be responsible for the performance of all business functions: Professional Services, R&D, Maintenance and Managed Service, Sales & Marketing and General Administrative.

The ideal candidate will have a background in Security and demonstrate a strong learning agility, curiosity, humility, attention to detail and self-motivation to drive accountability and engagement through the organization. In addition, the candidate has previous corporate management experience and a proven track record of effective team management and results-driven leadership, with an emphasis on growth strategy and robust go to market experience.

The General Manager reports to the Volaris Group Leader and is responsible for meeting the organization's performance objectives by successfully delivering financial results and proven growth through new logo and customer account expansion.

This is a remote position, based in the United States.

ESSENTIAL RESPONSIBILITIES

Strategic Business Planning

• Lead Strategic Planning
  :
• Own the strategic plan for the business each year, setting direction for senior leaders in terms of company vision, mission and critical success factors tied to successful strategy execution.
• Ensure that the BU has long-range, annual, and quarterly financial and non-financial goals, including succession plans and succession risk management for all Functional Department Leaders.
• Prepare and present annual strategic plan to Volaris management team, including the tactical plan by functional area.
• Operations Planning:
  preparation of quarterly forecasts and long-range P&L projections to be reviewed at Quarterly Strategic Review (“QSR”) meetings.
• Product Planning:
  preparation of annual and quarterly adjusted product roadmaps and initiative plans tied to growth strategy.
• Talent Management:
  ensure cascading scorecard objectives are in place for all Functional Department Leaders and below within the BU. Ensure development plans are in place for all hi-potentials, to build organizational capacity to sustain growth and scalability.

Business & Financial Reporting

• Business Metrics & Tracking:
  Ensure the BU tracks and publishes financial and non-financial metrics that assist with decision-making and problems solving across all functional groups and initiatives. Organize and present Quarterly Operations Reviews.
• Numeracy:
  you will ensure:
• Core KPI’s for the business are being achieved for all Functional Departments, including the consolidated performance results.
• The BU recurring revenue renewals are received on time, without shrinkage by customer or value, and carry out recurring revenue price Increase implementation methods as required.
• Ensure all invoicing and collections are in line with contractual and scope requirements.
• Ensure continuous Working Capital improvement.
• Organize and present Quarterly Business Reviews (“QBR’s”).

Operations Management

• Business Metrics & Tracking:
  Ensure the BU tracks and publishes financial and non-financial metrics that assist with decision-making and problem solving across all functional groups and initiatives. Organize and present Quarterly Operations Reviews with the senior leadership team.
• People Management:
  Oversee all functional managers and drive the organization to achieve and exceed financial and non-financial quarterly strategy and Scorecard objectives. Monitor performance of management team, coach and develop team, and upgrade where necessary.
• Growth Management:
  Oversee the establishment and execution of the sales & marketing strategy and growth initiatives.
• Customers:
  Executive sponsorship of key partners and key customers. Participate in the strategic development of all customers, shore up revenue and drive change requests and other product advancements.
• Issue-Resolution
  : Hands-on participation in resolving day-to-day escalations including those related to sales performance, sales opportunity management, sales forecasting, R&D capacity management, services resourcing, global coverage, customer support, and customer project delivery
• Risk Management:
  identify risk and put in place remediation and mitigation plans.

REQUIRED QUALIFICATIONS

• 10+ years of people management experience in a software or technology-based company
• 8+ years P&L leadership and hands-on management of functions that included a combination of operations, software development, sales and marketing.
• Experience with account management and new sales business development
• Experience building and executing a go to market strategy that includes inbound and outbound marketing initiatives and verticalization
• Strong analytical skills, in parallel with a strategic yet action-oriented mindset
• High-energy and sense of urgency
• High levels of curiosity; ability to investigate and learn quickly
• Excellent oral and written communication skills
• Team player with an outstanding ability to work with and through others
• International/global responsibility experience
• Has passion and convictions and the innate ability to inspire passion in others
• Astute in cultivating and managing relationships toward a common goal, developing partnerships, and building teams.
• Ability to build revenue and achieve growth for businesses
• Security industry domain knowledge (preferred)
• Ability to travel domestically and internationally