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Role description

Amazon connect developer

Odea Integrations logoOdea Integrations
TypeFull-time
WorkplaceRemote
SenioritySenior
LocationUnited States
Posted4/5/2026
Engineering

Qualifications

  • 3 - 7+ years in telephony/contact center engineering; 3+ years hands-on with Amazon Connect; 2+ years with Salesforce Service Cloud Voice
  • Amazon Connect: contact flows, routing, queues, CTRs, Contact Lens, outbound, call recording
  • Salesforce Voice/Service Cloud: Omni-Channel, voice setup, agent configuration, transcripts, analytics, and integration patterns
  • AWS services: Lambda (Node.js/Python), API Gateway, EventBridge, Kinesis/KDF, DynamoDB, S3, CloudWatch, IAM, Secrets Manager
  • Telephony fundamentals: SIP, RTP, PSTN, number management, QoS, jitter/packet loss mitigation
  • Integrations/APIs: REST/GraphQL, OAuth/SAML/JWT, event-driven architectures
  • Strong grasp of security, compliance, and data governance
  • Excellent communication and stakeholder management; ability to translate business needs into resilient technical solutions
  • Agile/scrum experience
  • Agentforce Experience
  • Infrastructure as Code and CI/CD for contact center infrastructure
  • IaC/DevOps: CloudFormation/CDK/Terraform, Git, CI/CD, automated testing
  • Financial services industry experience (contact center operations)
  • Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant); AWS Solutions Architect/Developer/DevOps certifications
  • Exposure to other CCaaS/voice platforms (Genesys Cloud, Five9, Twilio) and voice quality monitoring tools

Responsibilities

  • We're seeking a senior telephony engineer to co-lead design, development, and optimization of our Amazon Connect contact center integrated with Salesforce Service Cloud Voice
  • You'll be one of two technical owners for voice architecture, IVR/contact flows, Computer Telephony Integration (CTI), and analytics, and work closely with our data/integration team
  • This role blends hands-on engineering with solution architecture, security, reliability, and cross-functional leadership
  • Own the architecture and roadmap for Amazon Connect and Salesforce Service Cloud Voice, ensuring reliability, scalability, and security
  • Design, build, and maintain contact flows, routing strategies, queues, Lex bots, call recording/transcription, and analytics (e.g., Contact Lens)
  • Implement and govern Salesforce Voice configuration: Omni-Channel routing, agent setup, call controls, call dispositioning, transcripts, and visibility
  • Build integrations and event-driven services using AWS (Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch), and Salesforce (APIs, Platform Events, Flows)
  • Production support of Amazon Connect contact centers and Salesforce Service Cloud Voice
  • Participate in an on-call rotation and support after-hours production releases
  • Support incident response, root-cause analysis, and post-mortems; produce standards and documentation; mentor engineers

Relevant archetypes

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Company info

Odea Integrations logo

Odea Integrations

At Odea Integrations, we share a defining mission: to revolutionize the future of customer experience (CX) within the contact center and customer care landscape. We envision a world where every interaction, from the initial contact to the final resolution, fosters positive customer experience and strengthens brand loyalty.

HQArlington, US
Size22 employees
IndustrySoftware Development
Unlock human wisdom
ThesisTermsPrivacy
Tech stack
prometheus, genesys-purecloud, jenkins, sales-navigator, gitlab, nodejs, golang, apollo-io, sam-crm, figma

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