Client Services Manager

About the role

Ad.net is a search and intent advertising network connecting advertisers with high-intent audiences across a curated publisher supply chain. We're a lean, fast-moving team. Decisions are made in days, not quarters, and the people who thrive here are the ones who don't wait to be told what to do.

We're looking for a Client Services Manager who will own the post-sale relationship for a portfolio of performance advertisers. This means you'll be the person advertisers call when something's off and more importantly, the person who spots the issue before they do.

What you'll actually do

• Own a book of advertiser accounts end-to-end including onboarding, optimization, QBRs, and renewal conversations. You are the relationship, not a relay for other teams.
• Pull weekly performance data, identify spend trends, click quality signals, and conversion anomalies. Translate them into concrete optimization recommendations before the client asks.
• Partner with our ad ops and publisher supply teams to escalate and triage delivery issues. You need to understand traffic quality well enough to ask the right questions internally.
• Maintain account documentation: CRM updates, campaign details captured, churn signals logged. If it's not written down, it didn't happen.
• Identify upsell opportunities based on advertiser goals and campaign performance, and coordinate with the sales team to expand accounts.

What we're looking for

Required:

• 2+ years in digital advertising client services or account management
• Comfortable in spreadsheets and dashboards, you build your own pivot tables
• Experience reading performance reports and spotting anomalies
• Clear, structured written communication
• Familiarity with CPC, CPL, CPA, ROAS and conversion funnel basics

Strong plus:

• Background in search, intent, or affiliate traffic
• Experience with a DSP, ad network, or publisher-side platform
• SQL or working knowledge of BI tools (Looker, Tableau, etc.)
• Worked at a startup or small team
• Process documentation instinct (you build SOPs without being asked)

How we'll know it's working

At 90 days: full account portfolio onboarded, comms cadence established, no silent churn. At 6 months: net retention improving, at least one documented expansion or upsell closed. At 1 year: you're the person the team asks when they need to know what an advertiser actually needs.

This role is not for you if

You need step-by-step instructions to get started. You treat "client check-in" as reading a templated report back to someone. You go quiet when things get complicated. You think CRM hygiene is someone else's job. We're a direct team, you'll get candid feedback and we expect you to give it.

How to apply

Send your resume to careers@ad.net with the subject line CSM - [your name]. In the body of your email, describe in three to five sentences a time you caught a performance issue before a client did and what you did about it. Applications without this will not be reviewed. DO NOT EASY APPLY.