Background Screening Associate

About Bchex
Behind every hire is a question: can we trust this person? At Bchex, we provide candidate's background information so companies can make that decision faster and smarter. Our AI-powered background screening and compliance platform helps businesses verify the people and partners they rely on, without slowing down. We're a tight-knit team in Huntersville, NC, building tools that matter, and we run on transparency, speed, and doing the work right.

The Role
We process a high volume of background screening records every day, and accuracy isn't optional, it's the product. As a Background Screening Associate, you'll be a core part of that operation: reviewing incoming records, catching discrepancies, coordinating with vendors, and keeping our data workflows moving cleanly. This is a great fit if you're someone who takes pride in getting the details right and wants to grow inside a company.

What You'll Do

• Review and validate background screening records for completeness and accuracy
• Track and manage high volumes of data across multiple workflows
• Identify and resolve discrepancies; escalate what you can't resolve
• Communicate with vendors on missing, delayed, or incorrect data
• Support data quality and clean-up initiatives
• Flag process inefficiencies and system inconsistencies to your lead
• Stay current on regulatory changes that affect how we handle data
• Any other responsibilities assigned by manager

What We're Looking For

• 0–2 years in customer support, admin support, or a similar role
• Strong attention to detail (you catch things others miss)
• Clear communicator, written and verbal
• Able to manage multiple priorities without dropping the ball
• Comfortable in fast-paced, high-volume environments
• Proficient in Excel; experience with databases or technology applications is a bonus
• High school diploma required; associate degree a plus

How We Measure Success
In your first 90 days, you'll complete onboarding, get up to speed on our core systems, and hit 95%+ accuracy on any background data you process. From there, we look at processing efficiency, how quickly you resolve vendor issues, and whether you're consistently meeting internal SLAs, all with support from your team.

Schedule & Location
Monday–Friday, 8 AM–5 PM, in office at our Huntersville, NC headquarters.

Bchex is an equal opportunity employer committed to building an inclusive team.

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• On-site gym
• Paid time off
• Vision insurance

Work Location: In person