Role description
Technical Support Engineer - Student Position
BlockaidTechnical Support Engineer – Student Position
Money is becoming software. That changes everything about how it has to be protected. Stablecoins, tokenized assets, and payments made by AI agents are moving real value at machine speed. That’s where Blockaid comes in. We build the security technology behind how money moves. Coinbase, MetaMask, Uniswap, and many of the largest platforms moving money today rely on us to screen billions of transactions and stop fraud, scams, and hacks before they reach a single user.
We’re backed by investors including Sequoia Capital, Ribbit Capital, and Cyberstarts, firms behind some of the biggest names in cybersecurity.
The Role
We're looking for a student to join our Support team, based in NYC as a Junior Technical Support Engineer. This is a rare opportunity to get hands-on experience with cutting-edge blockchain security products while still studying, and to grow with us. The role offers an opportunity to build a strong technical foundation while you study, with the potential to grow into a full-time role at Blockaid after graduation.
This role is meant for someone curious, sharp, and eager to learn - no prior professional experience required. What matters most is your ability to learn fast, think systematically, and grow into the role.
Work Format
This is a shift-based role - you'll work in rotating shifts. Exact scheduling will be discussed and coordinated to work around your studies as much as possible.
What You'll Do
- Provide front-line technical support for Blockaid applications, learning to diagnose and resolve real customer issues
- Get hands-on exposure to system performance, API integrations, and Web3 security concepts
- Monitor system performance metrics, API health, and security incident alerts
- Help maintain and improve playbooks, troubleshooting guides, and internal documentation
- Work closely with our Engineering and Product teams and learn the product directly from the people who build it
- Take on growing responsibility as you develop subject matter expertise
Requirements:
- Currently studying towards a degree in Engineering, Computer Science, or an equivalent technical field
- Roughly 1–1.5 years remaining in your studies (so there's real runway to grow into the role and, ideally, transition to a full-time position after graduation)
- Strong analytical thinking and a systematic approach to problem-solving
- Ability to communicate technical issues clearly, follow through on customer inquiries, and know when to escalate.
- Excellent written and verbal communication skills
Nice to Have
- Curiosity about or enthusiasm for blockchain, crypto, and Web3 - this is a strong advantage, not a requirement