Ideal Candidate: A hands-on Desktop Support / EUC / Field Services Engineer with strong Windows troubleshooting, device deployment, IMAC, ITSM, and customer-facing support experience.
Job Overview: Seeking a Field Services Engineer to provide onsite and remote IT support, including desktop/laptop troubleshooting, device deployment, hardware/software support, asset management, and end-user services.
Key Responsibilities
- Provide onsite and remote desktop, laptop, mobile device, and printer support.
- Troubleshoot hardware, software, Windows OS, and connectivity issues.
- Perform break/fix support, incident resolution, and IMAC activities.
- Handle device imaging, deployment, configuration, and upgrades.
- Provide VIP/executive support and walk-up Tech Bar assistance.
- Manage IT assets, inventory, and device lifecycle.
- Support Microsoft 365, software installations, and patching.
- Coordinate with Service Desk, Infrastructure teams, and vendors.
Required Skills
- End User Computing (EUC) / Desktop Support
- Windows 10/11 and Microsoft 365
- Hardware and Software Troubleshooting
- Device Imaging and Deployment
- IMAC and Break/Fix Support
- Mobile Devices, Printers, and Peripherals
- ServiceNow / ITSM Ticketing
- Incident, Problem, and Change Management
- Asset and Inventory Management
- Strong Communication, Customer Service, and Problem-Solving Skills
Preferred Qualifications
- Associate's/Bachelor's degree in IT or equivalent experience.
- Healthcare or enterprise IT support experience.
- CompTIA A+, Microsoft, or ITIL certifications.
- ServiceNow experience is a plus.
Pay: $24.00 - $27.00 per hour
Expected hours: 40.0 per week
Work Location: In person