Customer Operations Analyst - Connect Practice

Position Summary

The Customer Operations Analyst at EliteOps supports the delivery of complex, multi-site technology programs and deployments at EliteOps' largest enterprise customer accounts. Working closely with the Customer Operations Practice Lead  and technical delivery teams, this person is the connective tissue between EliteOps and customer stakeholders - driving the collection, validation, and organization of the site, application, user, and network information that every successful deployment depends on.

This is a detail-driven, relationship-driven role. Success requires relentless attention to accuracy, the interpersonal skills to build trust with busy technical and business stakeholders, and the persistence to follow up on the same open question as many times as it takes to get a complete and correct answer.

Key Responsibilities

Stakeholder Management & Communication

• Serve as a reliable day-to-day point of contact for customer stakeholders across large, geographically distributed accounts.
• Build and maintain trusted, professional relationships with technical owners, business leads, and site contacts.
• Assist with scheduling, coordinating, and facilitating recurring stakeholder meetings, working sessions, and status check-ins.
• Represent EliteOps professionally and keep communication clear, responsive, and organized across many parallel threads.

Meeting Notes & Documentation

• Attend customer and internal meetings and capture clear, accurate, well-structured notes, decisions, action items, and open questions.
• Distribute concise meeting recaps promptly and maintain an organized, searchable record of discussions and commitments.
• Track action items to closure and keep an up-to-date log of who owns what and by when.

Data Collection & Inventory Management

• Work with internal EO teams as well as external customer PMOs to collect, validate, and organize site inventories, application information, user information, and network information across many locations.
• Proactively chase down missing, incomplete, or inconsistent data from technical and business owners - following up repeatedly and diplomatically until the information is complete and correct.
• Maintain a well-structured single source of truth for all collected account data.
• Identify gaps, discrepancies, and errors in collected information and drive them to resolution.

Program Coordination & Reporting

• Assist with tracking tasks, milestones, and deliverables; assist with keeping project trackers, checklists, and documentation current and accurate.
• Prepare status updates, summaries, and simple reports or dashboards for internal and customer audiences.
• Surface risks, blockers, and potential delays to the practice lead early, with the context needed to act.
• Support the program management team with administrative and coordination tasks that keep engagements on schedule.

Required Qualifications

• 2–3 years of experience in project/program coordination, program analysis, or a comparable client-facing coordination role.
• Exceptional attention to detail and a strong commitment to accuracy and completeness.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills, with the ability to juggle many concurrent workstreams and details without dropping anything.
• Demonstrated persistence and diplomacy - comfortable following up on the same request multiple times until it is fully resolved.
• Proven relationship-building skills and a professional, service-oriented approach with stakeholders.
• Proficiency with Microsoft Office and/or Google Workspace (especially spreadsheets and documents) and common collaboration tools.
• Self-motivated and disciplined, with the ability to work independently and productively in a fully remote environment.

Preferred Qualifications

• Experience in IT, cybersecurity, networking, or technology consulting / professional services.
• Familiarity with concepts such as network discovery, site surveys, application inventories, and user provisioning.
• Hands-on experience with project management or work-tracking tools and ticketing or CRM systems.

Core Competencies

• Attention to detail — catches what others miss and holds a high bar for accuracy.
• Relationship-building — earns trust and cooperation from busy stakeholders.
• Organization — keeps complex, multi-threaded information structured and current.
• Persistence & follow-through — sees open items to closure without needing reminders.
• Clear communication — writes and speaks precisely for both technical and business audiences.
• Adaptability — thrives amid shifting priorities across multiple accounts.

Work Environment

This is a fully remote, U.S.-based position with few to no travel requirements.

EliteOps is an equal opportunity employer.