Business Development Representative (BDR) – United States

About kim.cc

kim.cc is an AI-powered customer operations company helping startups and growing businesses scale customer support through a unique AI + Human operating model. We combine experienced support professionals, operational expertise, and AI-enabled workflows to deliver exceptional customer experiences while reducing operational overhead.

We are looking for a highly motivated Sales Development Representative (SDR) to drive outbound prospecting and demand generation across the North American market.

Role Overview

As an SDR, you will be responsible for generating qualified sales opportunities through outbound prospecting, cold calling, email campaigns, and LinkedIn outreach. Your primary objective is to engage decision-makers, identify customer needs, and schedule qualified meetings for the sales leadership team.

This is a hunter role best suited for someone who enjoys building pipeline, opening doors, and creating opportunities through consistent outbound activity.

Key Responsibilities

• Generate qualified meetings through outbound prospecting activities including cold calling, email outreach, LinkedIn engagement, and account-based prospecting.
• Identify and engage decision-makers including Founders, CEOs, COOs, Heads of Customer Support, Customer Success Leaders, and Operations Executives.
• Conduct initial qualification conversations to understand business needs, support challenges, and outsourcing requirements.
• Build and maintain target account lists using sales intelligence tools and market research.
• Execute multi-touch outbound campaigns across multiple channels.
• Maintain accurate CRM records and activity tracking.
• Collaborate closely with leadership to refine messaging, outreach strategies, and ideal customer profiles.
• Consistently achieve and exceed activity and meeting-generation targets.
• Stay informed about customer support, outsourcing, AI, and CX industry trends.

Ideal Customer Profile

You will primarily engage with:

• SaaS Companies
• Ecommerce & DTC Brands
• Technology Startups
• Marketplaces
• High-Growth SMBs

Target Buyer Personas:

• Founder / CEO
• COO
• Head of Operations
• Head of Customer Support
• VP Customer Success
• Customer Experience Leaders

Requirements

• 1–3 years of SDR, BDR, Inside Sales, Lead Generation, or Business Development experience.
• Prior experience prospecting into North American markets is highly preferred.
• Strong cold-calling and outbound prospecting skills.
• Excellent verbal and written communication skills.
• Experience using CRM platforms such as HubSpot, Salesforce, or similar systems.
• Ability to work independently in a fast-paced remote environment.
• Strong organizational and time-management skills.
• Comfortable handling objections and initiating conversations with senior decision-makers.

Preferred Qualifications

• Experience selling or generating demand for customer support services, BPO services, CX solutions, outsourcing services, staffing services, or SaaS products.
• Experience using LinkedIn Sales Navigator, Apollo, ZoomInfo, Outreach, Salesloft, or similar prospecting tools.
• Startup experience or experience selling to startups and SMBs.
• Understanding of customer support operations and business process outsourcing.

Success Metrics

• Qualified meetings booked per month
• Sales-qualified opportunities generated
• Outbound call activity
• Email and LinkedIn outreach performance
• Pipeline contribution
• CRM data quality and activity compliance

Compensation & Benefits

• Competitive base salary
• Performance-based commission structure
• Remote-first work environment
• Opportunity to work directly with company leadership
• Fast career progression opportunities

Why Join kim.cc?

• Sell a differentiated AI + Human customer support solution.
• Join an ambitious, fast-growing company expanding across North America.
• High ownership and direct impact on company growth.
• Opportunity to grow into Senior SDR, Account Executive, or Revenue Leadership roles.
• Collaborative, transparent, and performance-driven culture.

Drop your cv at hireme@kim.cc