Role description
Technical Solutions Specialist
WhovaWhova is hiring a full-time, in-house Technical Solutions Specialist who will help customers have a smooth experience with our event management software.
Whova revolutionizes event engagement and attendee networking by providing the Whova mobile app and event management software for conferences and trade shows globally every day.
Whova is a fast-growing company with brand-name customers, including US-Bank, L’Oreal, Hilton, LEGO, Vetafore, NASA, IKEA, TEDx, etc. We are proud to receive the San Diego Business Journal’s Best Places to Work in San Diego award, 5 years in a row. We also won the Fastest Growing Private Companies award for 3 years. More recently, we won Event Technology Awards’ Best Product Team Award, and Global Top Rated Product Award. Currently, we are named as G2’s Global Top 50 Best Software.
How You Will Make an Impact
- Collaborate with the sales and business team to onboard new customers
- Communicate with the product team to solve technical questions from customers
- Cultivate a good relationship with customers and increase their ROIs from the products
Requirements
- Learn and grasp new technologies quickly
- A genuine interest and passion in helping customers
- Ability to handle difficult customer situations professionally
- Outgoing, confident & upbeat personality
- Great verbal and written communication skills
- Detail oriented, self-disciplined, providing prompt follow-up to customer inquiries
- Adaptable and coachable
What we offer
- Salary: $45K-$50K per year, based on experience in technical support (technical support for software products, customer services and onboarding for software products, etc)
- 18 days/year vacation leave/sick leave
- Health benefits package
- Fast-growing career potential
- Various experiences in software customer support
- Weekly training sessions
- Fun, upbeat, and collaborative office environment
- Two company-provided lunches and Bagel Wednesdays!
- Working from home every Friday
Required Education: Bachelor’s Degree
Job Type: Full-time
How to Apply: Please submit your resume and cover letter to jobs@whova.com