Role description
Call Center Support
ASP Web SolutionsTitle : Call Center Support
Location: Washington, D.C.
Duration: 6 months
Duties:
Seeking candidates to provide on-site Call Center support for a range of software and hardware issues; to include applications, mobile devices, remote assistance, PC and Mac workstations, and printers.
- Perform in a call center that assists House offices in installing and using House supported software, including messaging client software, word processors, web browsers, and anti-virus software.
- Provide front line phone, Live chat, and Remote Desktop support, may be required to resolve requests via on-site visit(s).
- Provide support for application software installation and use
- Provide Mobile Device Support
- Assist in developing user documentation/installation procedures.
- Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution
- Maintain the knowledge base for all House Supported Software and a working knowledge of hardware and communication products
- Serve as a resource for solving user problems requiring an advanced level of technical support.
- Interact with other support groups as appropriate to efficiently respond to user requests/problems.
- Confer with senior engineering staff to resolve more complex problems.
Required Candidate Skills:
- Candidates will not be considered without the following qualifications
- Experience in an IT Call Center environment
- 3 year minimum experience with Microsoft Window OS and Office products
- 3 year minimum experience supporting Mobile devices (iOS & Blackberry preferred)
- 1 year minimum experience with Mac OS X
- 1 year minimum experience supporting clients using remote access software
- 1 year minimum experience supporting remote connectivity (VPN)
- Ability to pass background check to receive a Public Trust
Desired Candidate Skills:
- Related IT certifications preferred but not required
- Related College degree preferred but not required
- Microsoft Office 365 support experience