Solutions Engineer

Solutions Engineer

Atonom.ai | In-Office | Full-Time

About Atonom

Atonom.ai is building the world's first true Cloud Employees: AI agents that execute real work across Sales, Marketing, Support, and HR. We believe growth should be limited by ambition, not headcount. We are past the automation era. We are in the era of genuine machine autonomy, and we are building the infrastructure for it.

About the Role

The Solutions Engineer sits at the intersection of sales and delivery. You are the technical credibility in the room when a prospect has hard questions, and you are the person who makes sure a new customer's first 90 days go well enough that they never want to leave.

This is not a coding role and it is not a sales role. It is the connective tissue between both. You work alongside account executives during the sales process to answer technical questions, run product demonstrations, and give prospects the confidence to sign. Once the deal closes, you own the implementation from kickoff through go-live and carry the account through the 90-day onboarding window. At that point you make a clean handoff to the customer success team and move on to the next one.

Compensation

Base salary: $70,000 - $105,000 depending on experience.

Performance bonus tied to client retention through the onboarding period. When customers you implement stay on past the opt-out window, you share in that outcome.

How You Will Spend Your Time

During the sales process

• Join AEs on calls and demos when technical questions arise or when a prospect needs to see the product at a deeper level.
• Translate what Atonom does into terms that resonate with technical buyers, IT stakeholders, and operations leads.
• Run product demonstrations that show prospects exactly how Atonom will work inside their business.
• Identify potential implementation complexity early so the AE can set accurate expectations before the deal closes.

During implementation and onboarding

• Own the implementation from contract signature through go-live. You are the customer's primary point of contact for setup, configuration, and getting their Atonom Cloud Employees running.
• Use Atonom's own product to support and accelerate the onboarding process. You will be working with the tools you help sell, not around them.
• Guide customers through the 90-day onboarding window, making sure they are seeing value and resolving anything that gets in the way.
• Make a clean handoff to the product specialist in customer success at the end of the onboarding period.

Who You Are

• You are comfortable in a room with technical people and in a room with business people, and you know how to read which conversation you are in.
• You have a working understanding of how software is built, how APIs connect systems, and how business operations actually run day to day. You do not need to be a developer, but you cannot be afraid of the technical side.
• You are organized and accountable. You manage multiple implementations at once without things falling through the cracks.
• You are a strong communicator. You can explain a complex product clearly, set honest expectations, and handle the moments when things do not go according to plan.
• You genuinely enjoy the onboarding and implementation phase of a customer relationship, not just the sale. The first 90 days excite you because that is where the real work happens.
• You pick up new tools quickly and you are not intimidated by configuring or customizing software to fit a customer's workflow.

Nice to Have

• Experience in a solutions engineering, implementation, or technical onboarding role
• Familiarity with CRM or business automation platforms
• Exposure to AI tools or AI-powered software products
• Experience working in a startup or fast-moving environment where the playbook is still being written

Why Atonom

• You will work with one of the most interesting products in AI right now and you will use it to do your own job, not just sell it.
• This role has a direct line to customer outcomes. When your implementations go well, you see it and you are rewarded for it.
• A team that moves fast and trusts people to make decisions. You will not need three approvals to help a customer.
• Real career growth into senior solutions engineering, customer success leadership, or product roles as Atonom scales.

Benefits

• Base salary of $70,000 - $105,000 based on experience
• Performance bonus tied to customer retention through the onboarding period
• PTO accrual from day 1
• Competitive health benefits package
• Paid holidays