Technical Customer Solutions Manager, Government

About GridMatrix

GridMatrix turns the cameras that transportation hubs already have into real-time operational and safety intelligence—no new hardware required. Our computer-vision platform gives airports, ports, and roadway agencies live visibility into congestion, curbside activity, and safety risks, helping them defend capital decisions with data rather than guesswork. We've worked with  major facilities including the Port Authority of New York & New Jersey, Dallas-Forth Worth Airport, and PortMiami.

About the role

We help governments successfully evaluate, deploy, and adopt our mission critical camera software system. As Customer Solutions Manager, you'll own the customer relationship end to end — from the first technical conversation in a sales cycle, through implementation and go-live, to long-term adoption and growth. You're equal parts project manager, technical account manager, and trusted advisor to our public-sector partners.

This is a role for someone who thrives in ambiguity, likes owning outcomes rather than just tasks, and is genuinely energized by wearing multiple hats. We're an early-stage company, so you'll move fluidly across pre-sales, delivery, support, and customer success — often in the same week, sometimes in the same conversation.

What you'll do

Pre-sales & solutioning

• Partner with sales on technical discovery calls, demos, and proof-of-concepts for prospective government customers
• Translate agency requirements — technical, security, and procurement — into a credible deployment plan and scope
• Help shape proposals and RFP responses, drawing on real deployment experience to keep commitments realistic

Deployment & delivery

• Lead deployments of our product across government agencies, managing timelines, scope, and stakeholders end to end
• Serve as the primary point of contact for government customers during implementation, building trust and keeping them informed
• Coordinate across internal teams (engineering, product, sales) and external partners to remove blockers and hit milestones
• Navigate government processes — procurement, security reviews, compliance requirements, and internal approvals

Technical account management & customer success

• Act as the ongoing technical account manager post-deployment — the customer's go-to for configuration questions, troubleshooting, and best practices
• Own customer success post-deployment: drive adoption, monitor account health, and run regular check-ins
• Identify and surface expansion or renewal opportunities, and loop in sales at the right moment
• Triage and help resolve support issues, escalating and tracking anything that needs engineering attention

Cross-functional impact

• Feed learnings from the field back into product and process so each sales cycle and deployment gets smoother
• Pitch in wherever the company needs you as we grow

What we're looking for

• Experience across project management, implementation/deployment, technical account management, customer success, or sales engineering
• Comfortable in front of customers in a technical, pre-sales capacity — not just after the contract is signed
• Experience working with or selling to government / public-sector organizations (strongly preferred)
• Comfort operating in an early-stage or high-growth environment where priorities shift and structure is still being built
• Strong stakeholder management and communication skills across technical and non-technical audiences
• A self-starter with a strong ownership mentality.You see what needs doing, whether that's a demo, a deployment plan, or a renewal conversation, and you do it without waiting to be asked
• Willingness to flex across pre-sales, delivery, support, and customer success as needed
• Open to travel when appropriate — occasional on-site visits with government customers for kickoffs, key milestones, or escalations

Nice to have

• Familiarity with government procurement, security, or compliance frameworks (e.g., FedRAMP, StateRAMP, ATO processes)
• Experience deploying or supporting technical/software products, including hands-on configuration or light technical troubleshooting
• Background in sales engineering or solutions engineering
• PMP, TAM, or similar certification (not required)

Why join us

Gridmatrix is early-stage and growing fast — which means the systems, playbooks, and processes for how we sell to and deploy with government customers are still being written, and you'll be one of the people writing them. If you want a role where you're handed a rulebook and told to follow it, this isn't it. If you want to build the rulebook, own the outcomes, see the direct impact of your work on real agencies and real users, and grow alongside the company as it scales, you'll fit right in.