Customer Service Representative

About the role

As a Customer Service Representative you are responsible for assisting our customers through incoming calls, emails, screen sharing and chat.  You will be the first line of service, helping to resolve questions and issues that the customer may have.  We are looking for professionalism, a high performer in the customer service space…  we aren’t about quick call handling, we are about client satisfaction.  We believe in a collaborative teamwork environment, working together is paramount to our success.  We believe in innovation and strive to be better in every aspect of the business every day, if you have ideas we want to hear them.  We believe good customer service and strong teamwork both start with the golden rule, we treat our clients and our colleagues as we wish to be treated.  If you enjoy educating clients and assisting them with their day-to-day challenges we want to talk to you. 

What you'll do

• Provide first call resolution, or appropriate escalation, on issues that channel in via phone, chat, e-mail, and screen share tools
• Follow up with customers, provide feedback and see problems through to resolution
• Communicate and coordinate any escalated issues with internal departments and field representatives
• Make independent decisions on behalf of the company while exercising proper discretion and good judgement in your assignments
• Ensure customer interactions, details of inquiries, comments, as well as action taken to resolve are recorded properly in Salesforce
• Preserve and grow your knowledge of help desk procedures, products and services, providing feedback to assist with maintaining our knowledgebase 

Qualifications

• Proven working experience in providing Customer Support for 1-3 years 
• Excellent listening and communication skills, professionalism, team player
• Ability to tactfully handle trying situations patiently and professionally
• Must be flexible with scheduling, nights, weekends, holidays

DLRdmv offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more. 

DLRdmv is an EEO Employer.  We sincerely appreciate your interest and will carefully evaluate your qualifications for employment.  Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.